- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. Call Agent will provide customer service to both internal and ... Job Description College Aide (Freshman-Sophomore) The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City by… more
- City of New York (New York, NY)
- …and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people of New York City ... a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable Diseases,… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Molina Healthcare (Yonkers, NY)
- …preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and ... and developing quality guidelines and procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for fifteen ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Hackensack Meridian Health (Hackensack, NJ)
- …Flexibility, Tuition Reimbursement, Employee Discounts and much more The Service Agent is responsible for providing round trip transportation for scheduled ... for all transactions. **Responsibilities** A day in the life of a Service Agent , Visitor Parking at Hackensack Meridian _Health_ includes: + Welcomes, directs, and… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- Marriott (New York, NY)
- …cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end ... of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report… more
- VNS Health (Manhattan, NY)
- …materials.* Adheres to general contact center standards and metrics (eg, call handling parameters).* Operates in a team-oriented and collaborative culture by ... actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience.* Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …will be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance by utilizing WFM systems, ... customer interactions over various intervals. + Create, delegate and manage agent scheduling based on forecasted demand ensuing balanced service levels, cost… more
- Wolters Kluwer (New York, NY)
- …an assigned territory, that currently does not have CT Corporation as their registered agent . Some of your daily tasks will include learning and staying informed on ... for incoming leads, driving and developing business through generating high sales call volume; and contributing to sales planning and forecasting activities. **Key… more
- Kyndryl (New York, NY)
- …technical expertise in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise. ... + Provide technical expertise in ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise… more
- AON (New York, NY)
- …or underwriting experience + Aviation Insurance Experience + Property Casualty Agent -Broker License + Computer knowledge: Adept with Microsoft office suite: Excel, ... of work and we are all for it. We call this Smart Working! Aon offers a comprehensive package...underwriting experience + Aviation Insurance Experience + Property Casualty Agent -Broker License + Computer knowledge: Adept with Microsoft office… more
- Northwell Health (Sleepy Hollow, NY)
- …CT equipment to capture appropriate field of view and transmits cases to on- call Radiologist through use of Tele-Radiology system. + Administers intravenous (IV) and ... are no contraindications to administration of the IV contrast agent . + Calculates contrast dose based on patient's weight,...and recognizes and assists in the treatment of contrast agent reactions and IV extravasations. + Performs related duties… more
- Northwell Health (New York, NY)
- …part being imaged. Ensures proper coil positioning. Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4.Administers intravenous (IV) and ... that there are no contraindications to administration of the IV contrast agent . Calculates contrast dose based on patient's weight. Performs venipuncture of the… more
- Research Foundation CUNY (New York, NY)
- …delivery + Maintain and update worksite and internship descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Aston Carter (Saddle Brook, NJ)
- …include inbound/outbound calls, incoming correspondence, other communication sources, and call transfers for service transactions. Key Responsibilities: Assist with ... be licensed). Resolve routine, complex, and unique questions/issues. Ensure first call resolution and customer satisfaction on all transactions handled. Employ… more
- CGI Technologies and Solutions, Inc. (Stamford, CT)
- …purposes. * Interface with passport applicants at Agency/Center Information and Will- Call counters: o At the Information Station, ensure appointment is scheduled; ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more