- Quickbase (Boston, MA)
- …troubleshooting experience within a hybrid Mac and Windows environment. Key Responsibilities: + Lead the IT Service Desk Team to ensure timely and ... for include: ticket management via Jira Service Desk , onboarding and offboarding processes, IT asset...one year in a leadership role, preferably overseeing a service desk or comparable team .… more
- US Tech Solutions (Canton, MA)
- … Leader and Manager while working with peers in all company's areas to provide IT service management and support to end users. This individual must also inform ... center environment including: + Basic level understanding of call center operations and ITIL Service Desk Incident, Service Request and Problem Management +… more
- State of Massachusetts (Chelsea, MA)
- …the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support** Team *. The Service Desk Analyst is the first point of ... effectively collaborate and communicate with other End User Support Team members, internal and external IT support...relevant Customer Service / Service Desk experience is required, preferably within an IT… more
- Motion Recruitment Partners (Boston, MA)
- …- $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support for the organization. This is a fully on-site position in ... performance and identify areas for improvement. + Contribute to team documentation, including knowledge base articles and IT...field OR two (2) years of experience in an IT support or service desk … more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required.** **--1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk **Date Posted:** 12/23/2021 **Requisition Number:** 740 **Location:** CHA Cambridge Hospital **Work Days:** Monday thru Friday 8a-4:30p ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Sage Hospitality Group (Boston, MA)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... to help define how we can be distinctly 'of service ' to them - it's a guest-changing philosophy that...hosts to guests from all reaches. We are a team that looks forward to the experiences we create… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities ... provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents....system + (or) 2 years of experience on the service desk in a junior capacity with… more
- Ricoh Americas Corporation (Boston, MA)
- …that supports their ROI, full- service life-cycle management inclusive of Service Desk Support and Supply Chain related solutions, IT Services such as DR, ... C-level intelligence with manufacturers of technology and their GTM careabouts specific to service life cycles support, IT Services, and automated workflows. +… more
- Boston University (Boston, MA)
- …The Client Support II position is part of the GSDM IT team . They report to the Service Desk Manager. Their primary role is to support the GSDM ... IT clients and the technology they use in their...standardized configurations. Collaboration and Teamwork + Work with the Service Desk Manager and the team...and Teamwork + Work with the Service Desk Manager and the team to be… more
- Center For Health Information And Analysis (Boston, MA)
- … Professional: + 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + ... will be a mission critical resource on the CHIA team . You will join an IT operations...with internal and external groups to ensure excellent customer service and support. + Strong customer service … more
- TEKsystems (Taunton, MA)
- …after 6-8 weeks Job Description: We are seeking a dedicated and skilled Service Desk Analyst to join our team . Our client recently acquired 2 hospitals in ... Attention Currently hiring for Service Desk Analysts in Massachusetts Work...foreseeable future and are looking to add to their team . Responsibilities: + Serve as the first contact with… more
- H&R Block (Brockton, MA)
- …tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... **554618BR** **Title:** Block Advisors Associate Team Leader **Our Company** **:** At H&R Block,...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- Boston Health Care for the Homeless Program (Boston, MA)
- …with BHCHP IT department as needed; serve as clinic front desk point-of-contact and triage for phone call, voicemails and faxes, appropriately communicating with ... the Woods Mullen Patient Benefits Coordinator and join a high-functioning, interdisciplinary team with unique and multifaceted responsibilities. In this role as the… more
- State of Massachusetts (Braintree, MA)
- …Serve as the primary point of contact in the Area Office for the DCF Help Desk for IT activities including but not limited to: communication of phone, network ... dynamic individual to fill the critical role of Administrative Service Coordinator. The selected candidate will be responsible for...and application issues to DCF Help Desk and monitor of their resolution. * Support area… more
- Red River (Boston, MA)
- …you successful. The Systems Support Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk located in Chantilly, VA. ... Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk...provided resources and the ability to deliver superior customer service . This role will report to a team… more
- The LEGO Group (Braintree, MA)
- …web site or need assistance completing the application process, please contact the HR Service Desk at ###. Please note, these communication channels should be ... **fans of all ages?** Join the LEGO(R) Brand Retail team as a Sales Associate (Brick Specialist) and provide...assistance completing the application process, please contact the HR Service Desk at 1.###, option #3. Please… more
- NTT America Solutions, Inc. (Boston, MA)
- …to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical expertise and ... Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks...of the IT industry and standards for IT service management. + Advanced experience in… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …measurement experience preferred. SKILLS/ABILITIES: + Strong computer skills + Supervisory/ Team leadership skills + Exceptional customer service and problem ... at the direction of the Director. Works closely with IT to request, create and modify reports to assist...quality measures, identify Quality Improvement projects and lead the team to develop workflows around the project, and attend… more
- Sallie Mae (Newton, MA)
- …Work closely with other staff members to ensure smooth operations and support team objectives. Participate in team meetings and contribute ideas for improving ... in the guard force shared drive. + Answer lobby desk phone and provide customer assistance. + Issue visitor,...and concisely. + Ability to work collaboratively within a team environment, supporting the goals and objectives of the… more