- HTC Global Services Inc (Brooklyn, NY)
- …1. Advanced Telecom Operations & Escalations + Act as the final L3 escalation point for all telecom -related incidents including SIP failures, PRI issues, ... end-of-life planning. 8. Mentorship & Leadership + Guide L1/L2 telecom /voice/ network teams in troubleshooting, RCA, and ...unified communications support, with at least 3-4 years in L3 or senior escalation roles. + Preferred Certifications: +… more