- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- State of Massachusetts (Chelsea, MA)
- …*About the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the* End ** User **Support**Team*. The Service Desk Analyst is the first ... Support Contact Center. The primary role of the Service Desk Analyst is to handle the...part-time, professional, or practical experience in information technology customer service and end user support… more
- MKS Instruments Inc (Andover, MA)
- …cloud services, networks, and internal customer facing IT support services including end - user compute and service desk . The VP is responsible for ... experience with IT systems and services including but not limited to help desk , FSO, network/ wifi, onboarding and offboarding and conference room experience. +… more
- TEKsystems (Lincoln, MA)
- …required, US Citizenship is required Description Our customer is looking for a Tier 2-3 Service Desk technician on a large Air Force modernization effort on site ... Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365...support as needed You will support the network and end user devices for the customer base,… more
- Motion Recruitment Partners (Boston, MA)
- …troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity ... Service Desk Analyst Boston, MA **Onsite**...1 hardware, software, and network issues, providing guidance to end -users. + Manage and maintain accurate incident records in… more
- Beth Israel Lahey Health (Charlestown, MA)
- …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require… more
- US Tech Solutions (Canton, MA)
- …center environment including: + Basic level understanding of call center operations and ITIL Service Desk Incident, Service Request and Problem Management + ... with peers in all company's areas to provide IT service management and support to end users....Information Security - Access control, authentication, threat prevention and user education + Remote Control, Diagnostic and software deployment… more
- Ricoh Americas Corporation (Boston, MA)
- …+ We offer service programs that help these companies deliver a world-class service promise to their end - user customers. These service programs ... their ROI, full- service life-cycle management inclusive of Service Desk Support and Supply Chain related...Ribbon of Value around GTM initiatives that impact OEM's service promise to their end - user … more
- Candela Corporation (Marlborough, MA)
- …and are concerned with the support, maintenance, and administration of the end user -related environments. This includes basic network services, hardware ... and cloud platforms (Office 365, Azure, Intune). **General Responsibilities** . Provide end - user support for corporate devices running Windows10/11, Mac OS X,… more
- Children's Hospital Boston (Boston, MA)
- …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
- Children's Hospital Boston (Boston, MA)
- …and deploying new tools, features, and functionality, including documenting workflows, end - user requirements, and testing protocols, as well as performing ... processes. + Assisting the team with creating and maintaining user guides, training materials, and promotional literature. + Assisting...I OR 3 years of related experience (ie, customer service experience, preferably in a technology help desk… more
- Center For Health Information And Analysis (Boston, MA)
- …Professional: + 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + ... will have the opportunity to: Ensure Customer Satisfaction: Inform end users on the status of their requests to...the Desktop Manager and Director of IT Operations. Provide user -friendly, on-site, or remote support to all CHIA users.… more
- Boston Public Schools (Boston, MA)
- …ensuring the effective use of the SIS to meet academic and operational goals. RESPONSIBILITIES: Service Desk Support: + Act as the first point of contact for ... Job Details Job ID: 4982017 Job Description The SIS Customer Service Representative plays a critical role in supporting the Boston Public Schools' Student… more
- TEKsystems (Andover, MA)
- …of 4 (Tier II/III engineers), need to add 2 engineers. This group is supported by 24/7 service desk : they handle all the Tier I tickets & triage the rest -2,000 ... of requests, detailed error analysis/resolution, and interface with other resolver groups Service Desk support such as error re-classification and gAHD case… more
- Insight Global (Braintree, MA)
- …this individual will travel to the various Aspire sites and assist with on site end user support, or assist with backend infrastructure support for the NOC and ... of issues or services forwarded from the IT Help Desk that may require hands on or onsite support...* Track request through call and incident tracking software (Autotask/ Service Now) * Manage and resolve requests and as… more
- Museum of Fine Arts Boston (Boston, MA)
- **Desktop Support Technician** **Position Overview:** Reporting to the Manager of End - User Computing, the Desktop Support Technician will provide advanced ... the MFA. This includes receiving, prioritizing, documenting, tracking, and actively resolving end - user technology requests. This position will work with staff… more
- DLA Piper (Boston, MA)
- …from the network imaging server and installs post-image software specific to the user 's needs. + Resolves service issues, including troubleshooting and repairing ... grow your career. Let's see what we can achieve. Together. **Summary** Provides desk -side computer support, including hardware and software assistance, to end … more
- Amazon (North Reading, MA)
- …small to medium size projects and are comfortable acting as the spokesperson for the service desk in their region. * Provide daily IT support services to the ... support * Act as an IT spokesperson for the service desk in their region * Applying...and wireless networks. * Providing desktop level support to end users; an Excellent understanding of MacOS and Windows… more
- ThermoFisher Scientific (Cambridge, MA)
- …clear and efficient communication. + Participate in the Service Desk function to address and resolve user -related support calls. + ... + Critically assessinformationfrom various sources, resolveconflicts, and differentiate between user requests and actual needs. + Translatehigh-levelinformationintodetailedrequirements andsummarize detailed… more
- Tufts Medicine (Burlington, MA)
- …with senior staff, attending training and/or reading documentation. 2. Collaborate with end users to understand and define requirements. 3. Use technical and ... research and resolve issues in a timely fashion. 15. Provide excellent customer service : communicate in a friendly and professional manner, empathize with users on… more