- Molina Healthcare (Detroit, MI)
- …procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for both inbound and outbound ... is responsible for supporting total quality methods, processes, and procedures for the Call Center division. This position will help preserve service excellence… more
- Vibe Credit Union (Novi, MI)
- …and knowledge. + Operations Oversight: + Monitor and manage daily call center operations to ensure efficient handling of inbound and outbound calls, text ... history of managing teams and achieving performance targets. + Strong knowledge of call center operations, including inbound , outbound, lending, and… more
- Trinity Health (Ann Arbor, MI)
- …Health System's consumers and patients. Working in a call center environment, Call Center Operators take inbound calls as well as initiate outbound ... onsite; there is no option to work remotely. A Call Center Operator may be the first...Bring any complaints, concerns, or other issues to the Manager . + Contribute to ongoing review and improvement of… more
- Republic Services (Southfield, MI)
- …position will report to the Operations Manager at the Recycling Center . **PRINCIPAL RESPONSIBILITIES:** + Inspects inbound material stream being delivered to ... in charge of monitoring and assessing the quality of inbound loads for recycling by inspecting, documenting and communicating...observing materials and discerning or making a fair judgment call on the quality of the load. + Working… more
- Learning Care Group (Novi, MI)
- …Resources (HR) Support Agent will be responsible for working within the HR Support call center handling incoming inquiries from the Field and Support Central ... inbound calls daily/weekly and escalate to HR Support Manager for further review. + Accurately log all calls,...High School diploma required. + Minimum 1 years of call center experience or experience handling high… more