- Eaton Corporation (Beachwood, OH)
- …direction and architectural leadership for ServiceNow implementations. * Act as a technical lead in ServiceNow engagements, providing thought leadership and best ... and infuse generative and agentic AI technologies to transform ITSM processes and IT service . * Create...and adaptive while working in an Agile methodology. * Lead and mentor a team of Technical … more
- PNC (Strongsville, OH)
- …skills, with the ability to convey complex technical concepts to non- technical audiences. Proven ability to build and lead collaborative, high-performing ... STEM OPT for this position. We are seeking an experienced Security Manager to lead a team of talented development staff. This leadership role requires a balance of… more
- PNC (Strongsville, OH)
- …at layer 1 through 3. * Strong leadership skills with the ability to help lead technical situation calls and ensure that team is driving to root cause. ... problems. * Assists in the development and maintenance of technical , operational and service procedures, as well...Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management ( ITSM ), IT Standards, Procedures &… more
- Parker Hannifin Corporation (Cleveland, OH)
- …issue, and resolution into Customer Relationship Management (CRM) and Information Technology Service Management ( ITSM ) systems + Ability to work independently to ... where to buy and/or division contact). + Initiate sales lead process by actively offering existing and alternative product...emotional intelligence + A blend of 3-5 year customer service ( technical and customer service )… more
- Deloitte (Cleveland, OH)
- …international, to deliver Application Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence ... positions in the marketplace and are routinely solving complex business and technical challenges with enterprise clients. Deloitte's Managed Services act as an… more
- PNC (Strongsville, OH)
- …tools and scripting languages (eg, Python, Ansible). * Familiarity with IT service management ( ITSM ) and ITIL frameworks. **Job Description** + Provides ... * Excellent analytical and problem-solving skills, with the ability to lead root cause analysis and implement corrective actions. Recommended Qualifications: *… more