- The Cigna Group (Philadelphia, PA)
- …are critical to enabling differentiated, data -informed customer experiences. As a ** Voice of the Customer ( VoC ) Data Scientist** (Market Insight ... flexible, and embrace change. **Primary Responsibilities** + Deliver actionable, customer -centric insights that simultaneously improve Customer Experience (CX)… more
- Under Armour, Inc. (Trenton, NJ)
- …Customer Service, Salesforce Service Cloud (SFSC) and Order Management System (OMS) partners, Voice of Customer ( VOC ) team, Distribution House, and other ... and presentations to share performance trends. * Partnering with Voice of Customer ( VOC ) team...Proficient in Microsoft office applications. * Knowledgeable of CSAT data collection processes. Qualtrics experience a plus. * Innovative… more
- CARMAX (Maple Shade, NJ)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. ♦ Meet or exceed CarMax ... guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including… more
- Sanofi Group (Bridgewater, NJ)
- … insights to drive continuous improvement in our services and processes + Oversee Voice of Customer ( VoC ) programs and ensure insights drive meaningful ... insights + Drive integration between CX systems and existing infrastructure + Develop data analytics capabilities for customer insights **KPIs and Metrics:** +… more
- CARMAX (Maple Shade, NJ)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. + Maintain or exceed the CarMax ... a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer ...guidelines for customer satisfaction. + Read, interpret and transcribe … more
- Saint-Gobain (Malvern, PA)
- …segmentation in support of both the strategic and tactical needs of the team. + Collect Voice of Customer data to identify pain points and expressed & ... unexpressed needs of targeted customers. + Develop profiles of customer personas based on VOC efforts to...to pragmatically extract value from complex information and large data sets. + Customer -centric mindset + Never-ending… more
- Penn Medicine (Philadelphia, PA)
- …Bill of Rights.Partners with clinical and non-clinical teams to drive improvement initiatives based on Voice of the Customer ( VOC ) feedback for all of PAH, ... in accordance with CMS/TJC requirements. Collects, trends, analyzes and disseminates data on complaints, patient experience surveys and other feedback mechanisms and… more