- Novo Nordisk Inc. (Plainsboro, NJ)
- … feedback is integrated into their processes and initiatives. The voice of customer program lead has a team reporting to them potentially inclusive ... you ready to experiment with us? The Position The Voice of Customer (VoC) Program Lead is responsible for providing insights directly from customers to… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …in the customer experience. Relationships Reports to the Voice of Customer Program Lead . Collaborate with teams across the organization, including ... you ready to experiment with us? The Position The Voice of Customer (VoC) Analytics Manager will...program , focusing on capturing, analyzing, and acting on customer feedback across various touchpoints. This role requires a… more
- Guardian Life (Bethlehem, PA)
- As an Experience Program Lead , you will educate, support, and collaborate with business stakeholders in the " customer journey" creation, assessment, and ... Are** You are a self-starter who can manage end-to-end program execution with partners across various levels and areas...lead various key initiatives simultaneously **You Will** + Lead business stakeholders in the customer journey… more
- J&J Family of Companies (Titusville, NJ)
- …and as approved by management. - Actively listens and records scientific voice of customer /payer, providing analysis and scientific significance - Develop ... Principal Scientific Account Lead , Value and Evidence Scientific Engagement - Field,...partnering with key internal business partners, primarily the Strategic Customer Group (SCG) and US Medical Affairs (MAF). This… more
- Lumen (Trenton, NJ)
- …and automation. This role will also be responsible for realizing an ideal end-to-end customer journey and will identify and lead efforts to address areas of ... driven approach + Facilitates defining and documenting the target customer experience + Uses voice of the...Management Institute PMI Project Management Professional PMP or Portfolio Program and Project Offices P3O methodology + Experience with… more
- Exelon (Philadelphia, PA)
- …and improved customer experiences, based on driving outcomes, at a program and utility-wide, scaled level. The role introduces capabilities that cross multiple ... include key platforms such as Artificial Intelligence (AI) , Customer Care, and Interactive Voice Response (IVR)...world-class customer experience; prioritize features based on customer value proposition. + Lead the definition… more
- Quadient (Trenton, NJ)
- …exceptional place to grow your career - and help our future-focused team lead the way. Supervisor, Customer Success _People-powered_ Quadient helps people ... **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years' of experience...ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations This position has a… more
- PagerDuty (Trenton, NJ)
- …changes, degradations, outages, end of life and other relevant updates. + Represent the voice of the customer to inform our sales process or product roadmap. ... discover opportunities, and sign-up for job alerts! The Strategic Customer Success Manager is aligned at the customers' key...+ Lead the cross functional post-sales team at PagerDuty, delivering… more
- SAP (Newtown Square, PA)
- …The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid ... resource capacity for innovation. The CDM is the voice of the client within SAP and recognized as...stakeholders to ensure adoption of S/4HANA and cloud standardization Lead the customer engagement and ensures seamless… more
- American Red Cross (Princeton, NJ)
- …of the disaster services program in Mercer & Middlesex Counties. The Disaster Program Manager will lead and supervise Disaster Program staff and ... Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. _At the American...The American Red Cross is currently seeking a Disaster Program Manager for the Princeton, NJ office supporting our… more
- Boehringer Ingelheim (North Brunswick, NJ)
- …existing or new manufacturing processes + Recommend and advocate "as expert voice " for future-oriented Technology Platforms + Lead development, maintenance and ... for MSAT Organization + Recommend and advocate "as expert voice " for on new technologies for potential use in...expertise to respond to the needs of BIAH + Lead MSAT mentorship program and mentor MSAT… more
- J&J Family of Companies (Titusville, NJ)
- …and programming strategy; Use market research, competitive landscapes, voice of patient/ customer , and industry trends to inform program design. + **Pharmacy ... Excellence:** Use patient journey analytics, voice of customer , benchmarking, and compliance monitoring to lead ...of customer , benchmarking, and compliance monitoring to lead continuous optimization of program performance; Ensure… more
- J&J Family of Companies (Titusville, NJ)
- …partners to inform the patient and caregiver needs; use trends in program utilization, voice of patient, voice of customer , and industry trends to inform ... and support the development of the Retina Patient Support Program You will be working closely with the PH...and their caregivers + Operational Excellence: Use patient analytics, voice of customer , benchmarking, and compliance monitoring… more
- Ford Motor Company (Trenton, NJ)
- …prospecting, onboarding, and ongoing support efforts with prospective / existing customers. *Provide voice of customer feedback on Ford Pro Products to the ... product development teams. *Follow the defined Lead Management Process for documenting contact with customers. **You'll...ongoing support efforts with prospective / existing customers. *Provide voice of customer feedback on Ford Pro… more
- Envista Holdings Corporation (Trenton, NJ)
- …product utilization, and customer loyalty. The Sr. Director of Marketing will lead the end to end responsibilities for new product introductions from ideation to ... cause and counter measures. **PRIMARY DUTIES AND RESPONSIBILITIES:** + Lead and influence business-to-business marketing, business-to- customer marketing,… more
- Merck (Trenton, NJ)
- …and external customers' needs and wants; Starts with customers and represents the voice of the customer , works backward thinking, long-term business goals and ... team by establishing a culture that promotes innovation, continuous improvement, a customer focused mindset, and values feedback and inclusion to develop talent. The… more
- PNC (Philadelphia, PA)
- …campaign improvement * Lead the development of creative campaigns that drive customer and financial growth * Manage the budget to ensure all operating activities ... needs * Advocates for and acts as the voice of the customer Experience and Qualifications:...Leverages thought leadership to build consensus among partners and lead effective team. Ensures team adapts and optimizes to… more
- Republic Services (Mount Laurel, NJ)
- …day-to-day operational decisions at the local level, closest to the customer . Our customers, including small businesses, major corporations and municipalities, want ... engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023… more
- Comcast (Philadelphia, PA)
- …by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small ... Summary Responsible for operating, deploying, managing, and continuously improving Company's Voice , Commercial, Data, Security, Systems and Network services, as well… more
- University of Pennsylvania (Philadelphia, PA)
- …The IAM Architect must help analyze and balance those requirements and be a technical lead in our implementation of IAM Program goals in the identity governance ... Pennsylvania's central IT organization, providing the core network, data, voice , video, and enterprise application infrastructure and services upon...in the IGA product and representation of the IAM Program to campus. Act as lead technical… more
