- Intuit (Mountain View, CA)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... how we can improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design learning plans and synthesize… more
- Google (Mountain View, CA)
- Senior Staff Software Engineer, ML Data Quality Infrastructure _corporate_fare_ Google _place_ Mountain View, CA, USA **Advanced** Experience owning outcomes and ... Speech/audio (eg, technology duplicating and responding to the human voice ), reinforcement learning (eg, sequential decision making), ML infrastructure, or… more
- Intuit (Mountain View, CA)
- **Overview** Join Intuit's Customer Success Data Science Team as a Staff Data Scientist supporting TurboTax Full Service, one of Intuit's fastest-growing ... high customer satisfaction and resolution. + Lead efforts to connect Voice of Customer data (surveys, call/chat feedback, behavioral signals) to operational… more
- Amazon (San Francisco, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... Description The Senior Brand Strategist drives global brand and creative...with Brand Insights team to conduct, analyze, and synthesize customer and creative research to inform brand and marketing… more
- Amazon (San Francisco, CA)
- …B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice and touch to support their staff and delight their ... Description We're seeking an innovative Senior UX Designer to help us expand Alexa...conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and… more
- MongoDB (San Francisco, CA)
- …around platform investments 12-18 months ahead of market demand + Champion the Customer & Innovation: Act as the voice of customers building mission-critical ... This team operates at the intersection of infrastructure innovation and customer impact-building the foundational platform capabilities that will define how… more
- Amazon (Mountain View, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to...to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging… more
- General Motors (Mountain View, CA)
- …intuitive experiences that differentiate in market. + Track record of representing the " voice of the customer " in shaping domain strategy and influencing design ... future of transportation on a global scale. As a Staff Product Manager for OnStar Services, you will lead...growth mindset, and the ability to influence at the senior executive level. **What You'll Do** + Own the… more
- Amazon (San Francisco, CA)
- …engagement, retention, and satisfaction across diverse user groups. - Serve as the voice of the customer and represent diverse household needs in technical ... Description We are seeking a Senior Product Manager - Tech to lead the...conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and… more
- Stanford Health Care (Newark, CA)
- …+ Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution + Work with and mentor ... center technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication...junior staff members to document workflows + Assist … more
- Amazon (San Francisco, CA)
- …customer needs into technical solutions; negotiate trade-offs and scope adjustments. - Lead Voice of the Customer to engage directly with internal users ( ... long-term vision and goals - Experience working across functional teams and senior stakeholders - Experience in customer success operations or large-scale… more
- Amazon (San Francisco, CA)
- …issues, serving as the escalation point of contact for business leaders, IT staff , MSPs, and residential installations. - Visit customer and partner locations ... travel) - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate… more
- Amazon (San Francisco, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... to lead and expand the business with our existing customer base. The Enterprise Sales Representative is responsible for...has an extensive track record of building and nurturing senior level relationships with complex customers, has a hands-on… more
- Amazon (San Francisco, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... to lead and expand the business with our existing customer base. The Principal Account Executive is responsible for...has an extensive track record of building and nurturing senior level relationships with complex customers, has a hands-on… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Illustrates contextual insight to ensures IT development supports revenue growth, compliance, and customer outcomes + Presents Voice of the Business by capturing ... the business needs + Proven inspiring and influencing skills applicable to both customer and internal audiences, including senior leadership + Good financial… more
- Amazon (San Francisco, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... features, accessibility standards, and RAI frameworks while delivering delightful customer experiences. This position combines technical depth with product thinking… more
- Proofpoint (San Francisco, CA)
- …technical relationships with our customers. The role will require interaction at the senior levels, as well as with technical staff within the traditional ... to customers and partners. + Drive high levels of customer satisfaction + Be a strong voice for your customers into the Marketing, Product and Engineering… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Illustrates contextual insight to ensures IT development supports revenue growth, compliance, and customer outcomes + Presents Voice of the Business by capturing ... system priorities. Engages and collaborates with business leadership team members, senior business stakeholders and business process owners to cultivate technology… more
- HP Inc. (Palo Alto, CA)
- …**Position Overview** The Director of Software Product Management is a senior leadership role responsible for defining, executing, and championing the product ... technological expertise, market insight, and a proven ability to translate customer needs into innovative product solutions. The Director will lead cross-functional… more
- Stryker (Fremont, CA)
- …as deemed appropriate to gather information on clinical study performance, strategy, and voice of customer . + Co-leads and manages Project Investment Board (PIB) ... delivery of business objectives. Ensure deployment of competency development strategies for staff across the PMO. + Advances Stakeholder strategies to ensure strong… more