- State of Massachusetts (Everett, MA)
- …**Job:** **Education* **Organization:** **Department of Elementary and Secondary Education* **Title:** * Problem Resolution Team Technical Assistance ... to work as an Educational Specialist C on the Problem Resolution Team in the...responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …resolution + Ensure adherence to established support processes (eg case management, problem resolution , escalation) and best practices to ensure expedited ... you. Join a talented, energetic, and innovative group, leading a team chartered to provide technical support services to the UKG customer base. Lead talented… more
- Sutherland Global Services (Boston, MA)
- …that support the entire customer life cycle. We're Sutherland, and we currently seek technical support professionals to join the team supporting one of our ... issues are assigned, tracked, escalated, and resolved within SLA targets + Provide problem diagnosis and root cause analysis for technical issues + Publish… more
- Verint Systems, Inc. (Boston, MA)
- …+ Works with higher level technical support employees to assist with problem resolution and/or customer management. + Develops and authors knowledge base ... valued member of Verint's Fraud and Security Solutions (FSS) Technical Support team , you will provide ...notes that will assist with future problem resolution efficiencies. + Must assist team members… more
- ServiceNow, Inc. (Waltham, MA)
- …better for everyone. Role Summary: We are looking for a proven Sales Leader for a team of Technical Account Managers who act as a bridge between the customer and ... customer's needs and the company's goals. + Work closely with engineering or technical teams to address customer challenges. Problem -Solving and Support: +… more
- ServiceNow, Inc. (Waltham, MA)
- …needs and the company's goals. 13. Work closely with engineering or technical teams to address customer challenges. 14. ** Problem -Solving and Support:** ... the world work better for everyone. **Role Summary:** The Technical Account Manager acts as a bridge between the...ServiceNow's products/services. With a focus on Customer Retention & Resolution , you will play a critical role in maintaining… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …incidents and issues, providing technical expertise in root cause analysis and resolution . + Collaborate with the security operations team to respond to ... + Excellent problem -solving skills and the ability to troubleshoot complex technical issues. + Strong leadership and team management skills, with the… more
- American Heart Association (Boston, MA)
- …requirements of RICE objects, translate them to technical requirements, and lead the technical team for development of the same. + Manage technical ... the latest enhancements in Oracle Cloud infrastructure and modules. + Proactive technical troubleshooting and issue resolution + Develop and implement… more
- Evolv Technology (Waltham, MA)
- …is looking for a Technical Support Associate to join our steadily growing team . In this role you will interact and support customers, partners and field service ... and document issues. Diagnostic and Troubleshooting Skills + Real-Time Problem Solving: Accurately diagnose and resolve technical ...role? What is the structure and culture of the team ? You will be joining the Technical … more
- Keurig Dr Pepper (Burlington, MA)
- …and integration of packaging productivity strategies and projects. The Packaging Technical Services team is responsible for specification and qualification ... dynamic role will offer exposure to senior leadership and the opportunity to develop our team 's technical depth and foster a high performing team within… more
- Highmark Health (Boston, MA)
- …product owner to lead the technical delivery and stewardship of the current MDM team , evolving into a high functioning Person360 team . In this role, you will ... for producing business value though establishing partnerships across various business and technical teams: You will clearly translate the value of every engineering… more
- Bosch (Londonderry, NH)
- …improvement projects + Represent the business with root cause analysis in complaint resolution or technical investigation when required + Establish and maintain ... the candidate's availability. Duration of training will depend upon candidate's technical knowledge.** This position requires that the individual live within… more
- Palo Alto Networks (Boston, MA)
- …that require technical assistance and follow-up with the customer through resolution **Your Experience** + 5+ years of relevant technical pre-sales systems ... that the unique ideas of every member of our team contributes to our collective success. Our values were...just to name a few! **Your Career** As a Technical Sales Manager (TSM) for SD-WAN, you will work… more
- MathWorks (Natick, MA)
- …+ Collaborate with team members. + Decision making, consensus building, conflict resolution , and problem solving on team related issues. + Provide ... Technical Support Specialist Job Summary Apply Now +...technical issues encountered by the rest of the team . Minimum Qualifications + A bachelor's degree is required.… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …those solutions and support our business, are talented, collaborative, and innovative problem -solvers. We strive to create a culture of belonging and an employee ... you waiting for? Learn more at www.ukg.com/careers (http:www.ukg.com/careers) #WeAreUKG About the Team : The Value Stream Acceleration Services team , part of the… more
- EFI Global (Wilmington, MA)
- …analysis and findings in assigned projects. + Deals directly with managers and technical staff in the management and resolution of complex environmental issues ... fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity.… more
- FranklinCovey (Boston, MA)
- …and technical concerns. + Collaborate with the technical support team to ensure timely resolution . Occasional travel for client and internal meetings, ... tools to achieve maximum success. This role combines customer service, technical support, and account management, ensuring client satisfaction and loyalty.… more
- Autodesk (Boston, MA)
- …+ Experience with monthly and quarterly close activities, account reconciliations, problem resolution , audit schedule preparation and working with external ... Requisition ID #** 24WD82517 **Position Overview** The M&A Accounting Operations team supports company-wide strategic initiatives such as those revolving around our… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- … skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve knowledge, skills and ... provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents....high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical … more
- Cardinal Health (Boston, MA)
- …SRTs (Service Restoration Team ) calls during escalated issues / outages, and problem resolution (RCA). + Drive consistent improvement in the reliability and ... into the workload and priorities preferred + Ability to build and lead a technical team comprised of different skill sets preferred. **_What is expected of… more