- Magnus Veracross (Wakefield, MA)
- …the value of our global strategic partnerships to our customers. + Partner with the Customer Experience team to optimize initiatives that foster customer ... and engagement strategy for our customers, considering an optimal customer experience within the Veracross portfolio of...products with the goal of creating a consistent high-quality lead flow to fill the sales pipeline. + Collaborate… more
- Tractor Supply Company (Millis, MA)
- …of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience . The Team Leader is also responsible for promoting a ... Solutions. + Ask to Add Value & Appreciate the Customer . + The Team Leader ...+ Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that… more
- Wayfair (Boston, MA)
- …solutions to influence resolution strategy. We are looking for a Customer Delivery Experience team leader with a creative mindset towards driving results ... company. What You'll Do + Relentlessly focus on the customer journey and delivery experience to help...to align with business objectives, and growth projections. + Lead a team of Analysts. + Conduct… more
- ThermoFisher Scientific (Cambridge, MA)
- …systems is required** **This position is located in Cambridge, MA** **Job Title: Team Leader , Customer Site** Reports To: Site Manager/Program Manager ... monitoring and reporting on performance metrics. Assists in resolving customer issues and ensure a positive experience ...metrics, target and define new opportunities, collaborate with sales team , act as resource for the customer … more
- Crate & Barrel (Burlington, MA)
- …they are involved in visual and operational excellence. A day in the life as a Team Leader , Operations + Lead designated functional team and manage ... driven professional with an inclusive mindset to join our team as a Team Leader ,...hear from you if you have + 1+ years customer service or retail experience + Full-Time… more
- Evolent (Boston, MA)
- …better health outcomes and a more connected care journey. We are hiring for a Team Lead to join our Pharmacy Care Customer Service Team . The Team ... team in achieving and maintaining service levels and customer experience , understanding that service has a...the organization. **What You Will Be Doing:** + The Team Lead provides support to Customer… more
- H&R Block (Billerica, MA)
- …Standards execution and client service experience , with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point ... **552067BR** **Title:** Associate Team Leader **Our Company** **:** At...coverage and engaging with clients to deliver an outstanding experience + Lead daily activities to ensure… more
- Carhartt, Inc. (Lynnfield, MA)
- …rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep-rooted values ... that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience . Support the Store Leader and Assistant Store Leader … more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …you purpose. We're united by purpose, inspired by you. The Customer Engagement Lead to the Customer Experience (CX) Executive Office is responsible for ... of the CX Executive Office and Communications teams. The Customer Engagement Lead is responsible for strategic...accessible briefing packages * Responsible for managing and coordinating customer meeting prep calls with appropriate team … more
- Parker Hannifin Corporation (Woburn, MA)
- Team Leader - 2nd Shift -...communicate between departments to bring issues to resolution. + Lead company LEAN and High Performance team ... Saved Position Summary Reporting to the Production Supervisor, the Team Leader will be responsible for assisting...WIN Strategy and overall, Parker Lean System. Responsibilities: + Lead assigned staff areas in daily production activities in… more
- H&R Block (Woburn, MA)
- …relationships that will grow stronger every year. Joining us as a ** Team Leader ** , you'll provide leadership to a customer -centric team of associates ... execute on Service Standards recognizing outstanding associate contributions + Lead daily team meetings and communicate essential...Expertise** + Prior experience working in a customer service, shift leader , or similar role… more
- Cabela's (Berlin, MA)
- **_POSITION SUMMARY:_** Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the ... work schedules; coaches and motivates associates to promote positive customer relations and a productive team -oriented work...working environment for all associates. + Provides a legendary experience for every customer , every time by… more
- H&R Block (Saugus, MA)
- **558192BR** **Title:** Multi-Unit Team Leader **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our defining Purpose is to ... **A Typical Day ** Joining us as a **Multi-Unit Team Leader ** , you'll provide leadership over...to resolve associate issues and address performance concerns + Lead daily team meetings and communicate essential… more
- H&R Block (Andover, MA)
- **528336BR** **Title:** Block Advisors Multi-Unit Team Leader 3 **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our ... is always open. **A Typical Day** As a **Multi-Unit Team Leader ** at a Block Advisors office,...to resolve associate issues and address performance concerns + Lead daily team meetings and communicate essential… more
- GE HealthCare (Boston, MA)
- …+ Implement event tracking, user segmentation, and in-app engagements to enhance the customer experience . + Partner with internal teams to integrate data into ... PX, Pendo, WalkMe, Amplitude, Heap, etc.). + Knowledge of customer success best practices and methodologies. + Experience...to internal vision and bring related suggestions to the team . + Understands principles of design thinking, what it… more
- The LEGO Group (Peabody, MA)
- …role model as you provide a brand experience for our customers. This part-time Team Leader will provide training to enhance the team 's ability to exceed ... Part-Time Team Leader - North Shore Mall (Peabody)...of customer service, product knowledge and sales. Experience the pride, commitment and shared sense of responsibility… more
- State of Massachusetts (Chelsea, MA)
- …outcomes.** *EOTSS*is seeking to hire a*User Experience Research Intern*to join the Customer Engagement Team . As a User Experience Research Intern, you ... **Organization:** **Exec Office of Technology Services and Security* **Title:** * Customer Engagement User Experience Research Intern* **Location:**… more
- Grant Thornton (Boston, MA)
- Grant Thornton is seeking an Experience Leader (Associate Director) to join the team . Approved office locations can be found below. As an Experience ... the strategic design and orchestration of our end-to-end client experience across all stages of the journey-from lead...Design, or related field preferred + 8-10 years of experience in client/ customer experience , digital… more
- Guardian Life (Boston, MA)
- **Position Summary** The CX Training Lead is responsible for championing the strategic development and execution of learning and organizational development ... design. You have outstanding facilitation, organizational, planning, and presentation skills to lead productive meetings and workshops. You are a change advocate and… more
- American Express Global Business Travel (Boston, MA)
- …- Friday:** **9:30am - 6:00pm PST** **Key accountabilities** **People** + Act as the People Leader for all Travel Consultants in the team + Coaching - provide ... CSAT performance, identify actions and communicate results **Skills and Experience ** + People Leadership - Managing a team...their own solutions + Relationship building and management + Customer service focus + Focus on customer … more