- The Walt Disney Company (Santa Monica, CA)
- …understanding of new and existing technology areas like AI (artificial intelligence), CCaaS ( contact center as a service), CRM (customer relationship ... (VX) for DTC** leads multi-faceted teams including self- and assisted service, contact center technology, VX vendor management, VX workforce planning, quality,… more
- Kyndryl (Sacramento, CA)
- …modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI /ML integration. + Collaborate with clients to redesign ... strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI , predictive… more
- Oracle (Sacramento, CA)
- …handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You ... with measurable performance metrics. + Ensure seamless integration of AI Agents with CCaaS platforms and enterprise...Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and… more
- Amazon (Santa Monica, CA)
- …is one of the fastest growing services in the history of AWS and a leader in the Contact Center as a Service ( CCaaS ) industry. The team is searching for an ... team is on a mission transforms support into success-where AI and human agents work side-by-side with full context...value conversations that resonate with line of business and contact center decision makers. Amazon Connect's speed… more
- Verint Systems, Inc. (Sacramento, CA)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- Walmart (Sunnyvale, CA)
- …** **Platform** , we're at the forefront of designing and deploying Walmart's next-generation Contact Center as a Service ( CCaaS ) platform. Our mission is ... of Sr. Managers, Software Engineers and Data Scientists developing the multi-tenant Contact Center Platform and the innovative Machine Learning and Generative… more
- Cognizant (Sacramento, CA)
- …CXone Studio scripting and advanced contact routing. . Strong knowledge of contact center KPIs, workforce optimization, AI /IVR integrations, and quality ... you need to have to be considered:** . NICE CXone Scripting skills, NICE CCaaS experience. . 6+ years' experience with NICE CXone suite of products including… more
- Deloitte (San Jose, CA)
- …may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including ... such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound… more