- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk Specialist** Location **San Francisco, CA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... resolves technical problems. + Responds to tickets assigned by Tier 1. + Ensures all assigned tickets are updated...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service Representative… more
- Tyto Athene (San Diego, CA)
- …Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU faculty, staff, and ... + Associates degree or higher in Computer Science or IT related field or equivalent. + 3+ years industry...equivalent. + 3+ years industry experience, support center or help desk. + ITIL Foundations Certification desired. + Microsoft… more
- AeroVironment (Petaluma, CA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk, develop processes and maintain documentation, and work with IT and… more
- The Clorox Company (Oakland, CA)
- …SaaS and AI) + Offshoring and outsourcing + Data privacy and IT security-related agreements + Personally lead and negotiate the company's highest-stakes and ... team efficiency and service delivery. + Collaborate cross-functionally with Procurement, IT , Privacy, and other business units to support strategic initiatives. +… more
- Kellermeyer Bergensons Services (Oceanside, CA)
- …America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals-including retail, industrial and ... and pride in service. Position Summary This position provides IT desktop support to both local and remote users...a positive experience for the employee Skills + Providing help desk support using a ticketing system and SLA… more
- Amentum (Camarillo, CA)
- …beyond that date._** With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware ... + Associates Degree, and at least 1 year of IT -related support experience, preferably in a help -desk or customer support role + Or High school diploma/GED,… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ ....of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5)… more
- Insight Global (San Leandro, CA)
- …vendors and internal IT teams. * Identify process gaps and recommend improvements. * Handle Tier 1 and Tier 2 . * Mentor Junior Staff and provide process ... lead responsibilities. Role Overview We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise in… more
- TEKsystems (Fountain Valley, CA)
- …well as provide escalation of unresolved problems, incidents, requests, and issues to the appropriate Tier 2 and Tier 3 individuals and teams. + The Service ... communication, and tracking of issues and systems events. Skills help desk, service desk, troubleshooting, windows 10 Top Skills...Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …in all interactions + One or more (1+) years of experience providing Tier 2 IT support, including troubleshooting incidents, resolving escalated ... looking for a motivated Information Technology Technician to provide Tier 2 technical support and assist our...support for our executive and board office staff. You'll help prepare and operate audio and video systems for… more
- Rubrik (Palo Alto, CA)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... centralizing the management of Infrastructure, Technology, and Data. The IT team ensures all stages of the software development...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- TEKsystems (Mountain View, CA)
- Description Provides Tier 2 desktop support to users for...bachelor's degree and a minimum of ten years of IT experience, of which at least six years must be ... appropriate team when the incident cannot be resolved by Tier 2 . Must be able to provide...ticketing system experience required (eg, Remedy, ServiceNow). Skills security+, Help desk, Help desk support, Service desk,… more
- SanDisk (Milpitas, CA)
- …processes. + Provide tier ‑3 troubleshooting support in partnership with IT ; monitor and help resolve complex ServiceNow/Workday incidents and tickets. ... address business requirements. Serving as a senior liaison among People Experience, IT , and external vendors (including Workday, ServiceNow HRSD, and other HR… more
- GovCIO (Vista, CA)
- …Support Professional (CSP) ( IT Specialist) with an active Secret Clearance to provide Tier 2 Level field support. The CSP's workload is tracked through DEA's ... environments and Microsoft software + Experience troubleshooting and resolving Tier 1 and 2 hardware and software...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- Oracle (Sacramento, CA)
- …be joining a community of like-minded architects who are very keen to support and help each other. **What you'll do** Contribute to or lead virtual teams that acts ... schedule. You will also be involved in supporting our field organization to help customers successfully deploy Oracle products and services to reach their business… more
- Medtronic (Irvine, CA)
- …offering possible scenarios and solutions. + Lead Tier 3 Operations Scheduling and Tier 2 Materials meetings to surface and resolve exceptions. + Own Plan vs ... the end-to-end planning, distribution, logistics and trade operations activities that help ensure Medtronic customers receive our life-saving products when they need… more
- Abbott (Temecula, CA)
- …services that meet expectations. + Drives reduced total cost of ownership by optimizing Tier 2 and Tier 3 supply chains. + Experience implementing ... high employer contribution. + Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU… more
- US Foods (Vista, CA)
- …our transformation. The Retail Support Specialist focuses on all aspects of IT systems support for the CHEF'STORE retail environment. This role is responsible ... may require up to 40% travel.** **RESPONSIBILITIES** + Deliver framework for three tier technical support to retail store associates and other corporate system end… more
