- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- Link Solutions Inc (St. Mary's County, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking an IT Service Management ( ITSM ) Technical Lead to join our ... Citizen + DoD Secret Clearance required + Non-remote (relocation incentive available) Our IT Service Management ( ITSM ) Technical Lead will serve as the… more
- CACI International (Forest Heights, MD)
- …CACI is seeking an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- BAE Systems (Washington, DC)
- …Skills** **Preferred Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified ... IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will… more
- SAIC (Washington, DC)
- …will diligently oversee the adherence to Service Level Agreements (SLAs),meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... they are met or exceeded to meetcustomer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPSto gauge… more
- Link Solutions Inc (St. Mary's County, MD)
- …available) Our Service Desk Tools Project Manager will serve as the project lead for IT Service Management ( ITSM ) tools. You will be responsible for ... security. Responsibilities: + Provide program and project oversight for ITSM -related efforts, including planning, scheduling, and resource allocation. +...+ Must have at least 10 years of relevant IT Service Management configuration and… more
- CompuCom (Annapolis, MD)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Leidos (Camp Springs, MD)
- …in enterprise Information Technology ( IT ) Change Management , metrics and reporting, IT Service Management ( ITSM ) process management , or ... other relevant experience required with strong skills in the use of Service Management tools, such as ServiceNow or Remedy. + ITIL certification required or the… more
- Link Solutions Inc (St. Mary's County, MD)
- …lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management ( ITSM ) system. You will provide ... maintenance of dashboards, reports, and data visualizations to track ITSM performance, Service Level Agreements (SLAs), and...least 10 years of relevant analytics, metrics, reporting, and IT Service Management experience. Preferred:… more
- Amentum (Washington, DC)
- …guidance + Experience creating and executing federal technology roadmaps + Familiarity with IT service management ( ITSM ) practices, particularly aligned ... integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery.… more
- Leidos (Arlington, VA)
- …best practices. + Demonstrated experience in IT Enterprise Service Delivery, IT Service Management ( ITSM ), and ITIL frameworks within the ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for a high-visibility government program. Position Overview The… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- ManpowerGroup (Washington, DC)
- …brings strong hands-on experience with **ServiceNow EC Pro** , ServiceNow Portal Development, and ** IT Service Management ( ITSM )** , along with the ... experience with: + ServiceNow Platform + ServiceNow Portal Development + ServiceNow ITSM + **ServiceNow EC Pro (required)** + Strong understanding of web development… more
- Ensono (Annapolis, MD)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …industry-accepted standards and best practices related to Information Management Operations and IT Service Management ( ITSM ) best practices. + ... Competitive Range partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. We aim to help you develop and expand… more
- SAIC (Washington, DC)
- …and coordinate system changes. **Qualifications** + Active TS/SCI with Polygraph. + Experience with IT Service Management ( ITSM ). + Experience with ... effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS. The ideal… more
- BAE Systems (Washington, DC)
- …+ Bachelors degree with 14-17 years or more relevant work experience. + Experience with IT Service Management ( ITSM ). + Experience with ServiceNow ... focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/modernize. The ideal candidate… more
- Koniag Government Services (Washington, DC)
- …systems. + Experience with troubleshooting IT hardware. + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... years of experience with IT or computer information...culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more