- Alaka'ina Foundation Family of Companies (Washington, DC)
- ITSM Contract Program Manager Location DC - NCR-National Capitol Region-Washington Job Code 13297 # of openings 1 Apply Now ... The Alaka`ina Foundation Family of Companies (FOCs) is possibly looking for a Contract Program Manager to provide support for our government customer in… more
- BAE Systems (Washington, DC)
- …large government contract . You'll act as the primary enterprise service manager for all services delivered by the prime contractor, while managing financial and ... IT solutions that enable our customers to achieve their missions. As an ** ITSM Expert Analyst** , you'll play a critical role in providing exceptional project… more
- Link Solutions Inc (St. Mary's County, MD)
- …security, and minimal downtime. + Collaborate with the Service Desk Tools Project Manager to align technical execution with program strategy and goals. + ... CMMI ML3 for Services and Development. Link Solutions is seeking an IT Service Management ( ITSM ) Technical Lead to join our team at Patuxent River, MD. + Must be a… more
- CACI International (Forest Heights, MD)
- …IT services contract . . Lead the adoption and integration of ITSM best practices and CMMI frameworks within the organization. Develop and maintain documentation ... Quality Management Office Manager Job Category: Information Technology Time Type: Full...processes and CMMI levels. This includes compliance with periodic ITSM , CMMI and ISO audits for the program… more
- Link Solutions Inc (St. Mary's County, MD)
- …and growth while helping protect our national security. Responsibilities: + Provide program and project oversight for ITSM -related efforts, including planning, ... Link Solutions is seeking a Service Desk Tools Project Manager to join our team at Patuxent River, MD....serve as the project lead for IT Service Management ( ITSM ) tools. You will be responsible for overseeing day-to-day… more
- TekSynap (Arlington, VA)
- …shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be… more
- TEKsystems (Washington, DC)
- …to generate Service Tickets * Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management * ... and computational tools Skills Opentext, OBM, monitoring tools, enterprise manager , enterprise application integration, Infrastructure, scripting, scripting powershell, Enterprise… more
- TekSynap (Arlington, VA)
- …shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** ... practices related to Information Management Operations and with IT Service Management ( ITSM ) best practices. + Knowledge in handling and managing incidents and… more
- TekSynap (Arlington, VA)
- …& Qualifications** TekSynapis seeking a **License / Documentation Manager ** to manage software licenses, technical documentation, and configuration ... records to ensure compliance, cost control, and smooth program execution. **RESPONSIBILITIES** + Manage acquisition and tracking of software licenses. + Maintain… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program , managing processes, coordinating with ... to ensure customer satisfaction, continuous improvement, and alignment with program objectives. **Key Responsibilities** + Manage overall service desk operations… more
- Link Solutions Inc (St. Mary's County, MD)
- …and service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data-driven insights support ... reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management ( ITSM ) system. You will provide leadership with the knowledge and insight to… more
- GovCIO (Annapolis, MD)
- …GovCIO is currently hiring for ServiceNow Solutions Architect to support our client's contract needs. This position is located within the United States and is a ... the architectural design and roadmap for the ServiceNow platform-including ITSM , ITOM, HRSD, SecOps, CMDB, and other modules. +...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Leidos (Patuxent River, MD)
- …currently has an opening on the 'Service Management, Integration and Transport' (SMIT) Contract for a **Transport Field Network Lead** position. This is an exciting ... the SMIT mission. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team...Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …overseeing IT service delivery to meet the needs of the CASTLE-NET program . Manages service delivery processes, coordinates with teams, and ensures compliance with ... providers to ensure customer satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational… more
- Link Solutions Inc (St. Mary's County, MD)
- …support for system upgrades, patches, testing, and troubleshooting. + Collaborate with the Program Manager and other technical leads to ensure integration of ... communication systems with ITSM tools and enterprise services. + Maintain documentation of...salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and… more
- Leidos (Washington, DC)
- …user support context. + Experience working with Incidents and Requests tickets in an ITSM system (ServiceNow) and adhering to contract SLAs and KPIs. + Obtain ... **Endpoint Device Management Engineer** to support the Federal Trade Commission (FTC) contract . You will work independently in a fast-paced and diverse environment… more