- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …ensure customer satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational ... ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... USD $113,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6164/ service - desk - lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-6164_… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Guest Services (Mount Rainier, MD)
- Compensation Amount: The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front ... have strong customer services skills and ensure excellent guest service is provided. This position reports to the General...Available ESSENTIAL FUNCTIONS + Receive direction from the Front Desk Manager and assist in the overall management of… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service ... government, defense, and intelligence projects. Join GDIT as an Service Desk Experience Manager for a career...software, and network issues at hundreds of locations. + Lead development and implementation of customer-focused service … more
- CAI (Annapolis, MD)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a ... neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be...May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll… more
- Marriott (Arlington, VA)
- …Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the ... * High school diploma or GED; 2 years experience in the guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in… more
- Link Solutions Inc (St. Mary's County, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Tools Project Manager to join our team at Patuxent River, MD. ... Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Tools Project Manager will serve... Tools Project Manager will serve as the project lead for IT Service Management (ITSM) tools.… more
- Guest Services (Mount Rainier, MD)
- …services for guests in a friendly and efficient manner. This position reports to the Front Desk Manager and Front Desk Lead . Job Description: Wage: $17.77 - ... Desk Clerk must have the ability to perform all desk attendant functions including provide excellent service at the hotel front desk , performing all… more
- Link Solutions Inc (St. Mary's County, MD)
- …Our IT Service Management (ITSM) Technical Lead will serve as the technical lead for the Enterprise Service Desk 's IT Service Management (ITSM) ... Services and Development. Link Solutions is seeking an IT Service Management (ITSM) Technical Lead to join...stability, security, and minimal downtime. + Collaborate with the Service Desk Tools Project Manager to align… more
- Chenega Corporation (Washington, DC)
- …. + Collaborates with service managers and functional leaders (engineering, operations, and service desk ) as well as other client contractors and service ... LLC** a **Chenega Professional Services** ' company, is looking for a ** Service Management Lead .** The ** Service Management Lead ** serves as the… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- Link Solutions Inc (St. Mary's County, MD)
- …times, and service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data-driven insights ... Link Solutions is seeking a Data Analytics/Metrics Reporting Technical Lead to join our team at Patuxent River, MD.... for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service … more
- General Dynamics Information Technology (Arlington, VA)
- … desk side support, and executive support activities to ensure continuity of service . * Lead , direct, evaluate, and develop staff to ensure that users ... Description:** We are currently seeking a Client Services Team Lead who will provide oversight in areas Deskside Support,...receive competent and timely service . * Analyze desk side, and executive… more
- The Gathering Spot (Washington, DC)
- …Concierge Oversight Lead the Concierge team in delivering exceptional front desk hospitality, ensuring consistent service standards and a cohesive member ... and opportunities flourish. The Opportunity We're seeking an exceptionally warm, service -driven, and community-minded Community Experience Lead to be the… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Field Office Support Lead (End User Service Lead - Field Support Manager) provides senior-level end-user technical support and leadership for CASTLE-NET ... offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as...of experience in field support, end-user services, or help desk + Minimum 2 years of supervisory or team… more
- System One (Washington, DC)
- Lead AV Event Technician **Employment Type:** Full Time **Date Posted:** 12/2/2025 **Location:** Washington, DC **Pay Range:** 42.00 - 46.00 USD per Hour **Job ... Number:** JO-2512-2778 **Primary Function** Serve as an AV technical lead and staff mentor in a team of technicians. Provide advanced audiovisual technical… more
- General Dynamics Information Technology (Washington, DC)
- …+ Ensuring quality delivery of Engineering Tier 3 support in coordination with the Service Desk to resolve network outages **WHAT YOU'LL NEED TO SUCCEED:** ... make a personal impact as an **Infrastructure Engineering Task Lead ** supporting an HHS customer. GDIT is your place...people are our differentiator. As the **Infrastructure Engineering Task Lead ** , you will help ensure today is safe… more
- CBRE (Washington, DC)
- Lead Day Porter Job ID 246947 Posted 12-Nov-2025 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) Washington, ... States of America **About The Role:** As a CBRE Lead Day Porter, you will perform basic maintenance tasks....Experience function. They are responsible for providing extraordinary customer service to the clients and visitors of a designated… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Incident Tracking & SLA Monitoring **Preferred Skills** + Cybersecurity Incident Response + Service Desk Management + Process Improvement & Optimization + Team ... The SOC Incident Response Lead , serving as SOC Lead , is...Manage and coordinate the resolution of IT incidents and service requests from initial detection through closure + Oversee… more