- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …ensure customer satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational ... delivery, and serves as the primary escalation point for service desk issues. The Lead ... service desk operations + Manage service desk shift operations and team… more
- Guest Services (Mount Rainier, MD)
- Compensation Amount: The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front ... have strong customer services skills and ensure excellent guest service is provided. This position reports to the General...Available ESSENTIAL FUNCTIONS + Receive direction from the Front Desk Manager and assist in the overall management of… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... USD $113,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6164/ service - desk - lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-6164_… more
- Koniag Government Services (Washington, DC)
- **Koniag IT Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This ... self-motivated individual to perform the duties of a Help Desk Lead to support a potential future...(advanced hardware and software break/fix)), and Asset Management. + Lead a team of technicians providing broad-based… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service ... government, defense, and intelligence projects. Join GDIT as an Service Desk Experience Manager for a career...software, and network issues at hundreds of locations. + Lead development and implementation of customer-focused service … more
- CAI (Annapolis, MD)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...+ May perform other job duties as directed by Team Lead or Service Delivery ... neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
- Marriott (Arlington, VA)
- …major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and...Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to… more
- Link Solutions Inc (St. Mary's County, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Tools Project Manager to join our team at Patuxent River, MD. + Must ... Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Tools Project Manager will serve... Tools Project Manager will serve as the project lead for IT Service Management (ITSM) tools.… more
- Guest Services (Mount Rainier, MD)
- …services for guests in a friendly and efficient manner. This position reports to the Front Desk Manager and Front Desk Lead . Job Description: Wage: $17.77 - ... Clerk must have the ability to perform all desk attendant functions including provide excellent service ...employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work… more
- Link Solutions Inc (St. Mary's County, MD)
- …Our IT Service Management (ITSM) Technical Lead will serve as the technical lead for the Enterprise Service Desk 's IT Service Management (ITSM) ... seeking an IT Service Management (ITSM) Technical Lead to join our team at Patuxent...stability, security, and minimal downtime. + Collaborate with the Service Desk Tools Project Manager to align… more
- Chenega Corporation (Washington, DC)
- …. + Collaborates with service managers and functional leaders (engineering, operations, and service desk ) as well as other client contractors and service ... **Chenega Professional Services** ' company, is looking for a ** Service Management Lead .** The ** Service ...Our company offers employees the opportunity to join a team where there is a robust employee benefits program,… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... box for DISA ASI messages, coordinate with the ASI team , and process JSP ASI requests. + Oversee all...to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center… more
- Link Solutions Inc (St. Mary's County, MD)
- …incentive available) Our Communications Team Lead will serve as the lead for the Enterprise Service Desk (ESD) communication systems, including ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Communications Team Lead to join our team at Patuxent River, MD. + Must be a… more
- General Dynamics Information Technology (Arlington, VA)
- …Citizenship Required:** Yes **Job Description:** We are currently seeking a Client Services Team Lead who will provide oversight in areas Deskside Support, ... management, and prioritizing and allocating workflow. The Client Services Team Lead will ensure the deskside support,...staff to ensure that users receive competent and timely service . * Analyze desk side, and executive… more
- Link Solutions Inc (St. Mary's County, MD)
- …times, and service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data-driven insights ... Link Solutions is seeking a Data Analytics/Metrics Reporting Technical Lead to join our team at Patuxent... for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service … more
- The Gathering Spot (Washington, DC)
- …experience. The Community Experience Lead will also oversee the Concierge team and front desk operations, ensuring the club environment consistently reflects ... Leadership & Concierge Oversight Lead the Concierge team in delivering exceptional front desk hospitality, ensuring consistent service standards and a… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Field Office Support Lead (End User Service Lead - Field Support Manager) provides senior-level end-user technical support and leadership for CASTLE-NET ... desk + Minimum 2 years of supervisory or team leadership experience + Strong technical knowledge of end-user...systems and support tools + Excellent problem-solving and customer service skills + Strong leadership and team … more
- System One (Washington, DC)
- …USD per Hour **Job Number:** JO-2512-2778 **Primary Function** Serve as an AV technical lead and staff mentor in a team of technicians. Provide advanced ... video recording systems and video streaming. + Assist Support Desk operations by responding to client calls, monitoring conference...project information with others, collaborate as part of a team , lead challenging projects, and mentor junior… more
- General Dynamics Information Technology (Washington, DC)
- …+ Ensuring quality delivery of Engineering Tier 3 support in coordination with the Service Desk to resolve network outages **WHAT YOU'LL NEED TO SUCCEED:** ... an enterprise ecosystem + 3+ years managing technical staff as a manager/ team lead + Expertise in (or equivalent experience): + Vulnerability management + Patch… more