- CVS Health (Boston, MA)
- …program. **Preferred Qualifications** + Bilingual in Spanish strongly preferred + Prior inbound Call Center experience + Previous experience working from home a ... customer service skills to assist pharmacy customers in a remote, inbound customer contact center setting. In this role, you will serve as a customer … more
- Cecelia Health (Boston, MA)
- …and Experience: + 2+ years of healthcare/clinical experience. + Call agent experience is preferred. + Passionate about customer service and member ... sciences. What You'll Do: The Care Coordinator - Contact Agent is a remote role within our Clinical team...+ Simultaneously navigate three technology platforms (eg patient service center with an integrated call center… more
- HomeSafe Alliance (Boston, MA)
- **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military ... seeking Customer Care Specialist's to support the Customer Care contact center by providing immediate...the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call… more
- CGI Technologies and Solutions, Inc. (Boston, MA)
- …and archive files for storage purposes * Interface with Passport applicants at Agency/ Center information and will- call counters: o At the Information Station, ... customer service outreach activities. * Assist with acceptance agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions,… more
- Commonwealth Care Alliance (Boston, MA)
- …optimizing scheduling to maximize service and quality. The primary focus is on call /work volume and staffing forecasts for our members and providers including, but ... and implement staffing models, reporting and analysis for service center staff; on a daily, weekly, monthly, quarterly and...proposals and delivering presentations. + Responsible for comparing actual call volume and AHT data to forecast figures to… more
- CGI Technologies and Solutions, Inc. (Boston, MA)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. * Prior to distributing to applicants,… more
- CGI Technologies and Solutions, Inc. (Boston, MA)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. * Prior to distributing to applicants,… more
- Humana (Boston, MA)
- …the omnichannel experience strategy, integrating customer touchpoints across digital, mobile, call center , marketing, and offline platforms for a unified ... sets product vision develops, delivers, and manages product roadmaps for addressing customer needs resulting in successful customer adoption for achieving… more
- Tufts Medicine (Boston, MA)
- …13. Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, ... from 10:30 AM to 7:00 PM (No weekends/holidays) **Location:** Onsite at Tufts Medical Center in Boston, MA **Requirements:** 2 weeks of full time training during the… more