- Bright Horizons (Newton, MA)
- The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct ... engagement on tickets, service level monitoring and team mentorship. They...an industry specific, post-secondary program with a focus on IT . Bachelor's Degree in Computer Science, Information Technology, or… more
- American Institutes for Research (Waltham, MA)
- …documentation for web platform configurations, procedures, and troubleshooting guides. + Collaborate with the IT Service Desk team to resolve escalated ... valued and your contributions vital to our success. AIR's Corporate Business Systems team is seeking an Associate Web Applications Designer to join their innovative … more
- Boston University (Boston, MA)
- …and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support, a large team (100) ... to join the ranks of our highly dynamic, diverse team ! Individuals will have the opportunity to serve the...with a touch of humor and frequent laughter. This Service Desk position is in Client Services… more
- DLA Piper (Boston, MA)
- …of customer service by overseeing the daily activities of the Billing Help/ Service Desk team and facilitating effective, customer-focused service ... to find ways to quantify and improve Tier1 customer service for a large Legal Billing Operations Team.... **Responsibilities** + Manage and operate an internal Customer Service Desk supporting customer service … more
- Beth Israel Lahey Health (Charlestown, MA)
- …GED required.** **2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... making a difference in people's lives.** BILH is seeking Service Desk Analysts to support our high...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- Beth Israel Lahey Health (Charlestown, MA)
- …GED required. 2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end users ... includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk ...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- Beth Israel Lahey Health (Charlestown, MA)
- …GED required.** **2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... various information technology areas. *On a day-to-day basis, the Service Desk Analyst ensures proper operation and...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- CAI (Boston, MA)
- …R3259 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... needed to solve requests. **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1… more
- Cayuse Holdings (Boston, MA)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Marriott (Boston, MA)
- …and maintain ambitious service standards. + Interactions: Work directly with customers, team members, service providers, and IT Support Partners to ... **JOB SUMMARY** **Overview:** As a key member of the Service Desk Support organization, the Infrastructure Systems...as needed. + Contributes knowledge and skills to the IT discipline to support team and department… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Cambridge Health Alliance (Everett, MA)
- Receptionist/Front Desk Apply Refer a Friend Back **Date Posted:** 07/26/2024 **Requisition Number:** 8117 **Location: Everett** **Work Days:** 8:30-5pm ... learning is part of your day. The CHA surgery team has highly skilled providers who help thousands of...* Does not wait for someone to approach the desk , initiates contact with each person as he/she enters… more
- Red River (Boston, MA)
- …are several shifts available, ONLY apply if you are open to supporting. a 24/7 Service Desk operation. This is a remote position with occasional client visits in ... for a Tier 1 Technician to join our growing team ! The Tier 1 Technician is primarily responsible for...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- Robert Half Technology (Littleton, MA)
- …Networking, SCCM, VPN, M365, firewalls, data backup. + A strong understanding of IT service delivery best practices, including ITIL or similar frameworks. + ... be responsible for: + Leading and Empowering a Talented IT Support Team : Guide and provide the...services directly contribute to broader organizational objectives. + Ensuring Service Uptime: Manage the IT support ticketing… more
- Marriott (Boston, MA)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support ... Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong… more
- Akelius (Boston, MA)
- …oversee IT support specialists to ensure effective response to tasks by internal IT team + collaborate with group IT + conducting reviews, ... IT operations team lead, US Are...+ provide support and guidance to stakeholders via help desk + manage installations, upgrades and configurations of hardware… more
- Windstream Communications (Boston, MA)
- …for critical issues. + Operate with little managerial intervention. + Represent the entire IT Technical Support Team on strategic projects and initiatives + Act ... IT Information Tech - Analyst II- IT Tech...Manager role to share impact information for the Support Desk and support recovery efforts + Lead team … more
- State of Massachusetts (Everett, MA)
- …EOE strategic plans aligned with EOTSS's strategic plan./__/ . Coordinate with EOTSS help desk support to meet the operational service needs of the agency. . ... team to promote the most cost-effective use of IT resources./__/ . Collaborate with the EOE fiscal ...the principle of least privilege. Coordinate with EOTSS help desk support to meet the agency's operational service… more
- Novo Nordisk (Lexington, MA)
- …Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team . Additional internal stakeholders include IT applications teams from Novo ... both worlds to develop new medicines for patients. The team is comprised of collaborative, diverse and passionate people...difference? The Position Senior Engineer - R&D Laboratory Systems IT will be responsible for ensuring operations of existing… more
- CAI (Boston, MA)
- …+ Provide expert remote IT Support to company executives and field-based sales team + Ensure readiness to travel to Boulder for on-site support as required + ... within their home/home office + Manage logistics for shipping IT equipment to remote team members **What...Strong communication skills and a commitment to excellent customer service + Self-motivated and able to work independently Preferred:… more