- UKG (Ultimate Kronos Group) (Lowell, MA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Lumen (Boston, MA)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... and billing activities. **The Main Responsibilities** * Provide top level escalation support for Leadership. * Support management team members when needed.… more
- IQVIA (Boston, MA)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager , and/or a leadership role in a specific CDM task ... escalation , workload projections, and provide technical expertise. + Lead direct negotiations with customer, eg, timelines, financial, process, resources. +… more
- IQVIA (Boston, MA)
- …management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory ... and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + With guidance,… more
- Federal Home Loan Bank of Boston (Boston, MA)
- Senior or Lead Bank/Treasury Operations Specialist Location Boston Apply Now ... Summary The internal job title will be Senior or Lead Bank Operations Specialist. This position is classified as...40 hours per week, or as agreed upon with manager . Additional hours may be required. This role will… more
- HomeSafe Alliance (Boston, MA)
- **Title:** Lead Dispatcher - Military Move **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods ... the Role** HomeSafe Alliance is seeking a highly experienced and motivated Lead Dispatcher to supervise the dispatching of vehicles and coordinate complex logistics… more
- S&P Global (Cambridge, MA)
- …training in de- escalation techniques to effectively deal with conflicts + People manager and prioritization of security backlog: lead and work alongside a ... team of 2-5 security engineers who are passionate about cutting edge advancements in technology + Maintain a GenAI security posture: Help establish and enable a GenAI security posture at an enterprise scale and have complete oversight of the AI Accelerator… more
- Deloitte (Boston, MA)
- Epic Phoenix Lead and Builder Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ... Phoenix Lead & Builder / Project Delivery Specialist you will...Testing, Upgrades, and Activation. Under direction of the Applications Manager , the Application Analyst I/II is a specialist in… more
- Takeda Pharmaceuticals (Boston, MA)
- …are accurate; Communicates study status, cost and issues to Clinical Operations Program Lead (s); serve as escalation point for third party vendors managed by ... inspire you and empower you to shine? Join us as a Clinical Operations Manager based remotely reporting to the Clinical Operations Leadership team. At Takeda, we are… more
- Deloitte (Boston, MA)
- Epic Clin Doc Lead and Builder Project Delivery Specialist Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to ... a collaborative environment. As an experienced Epic Clin Doc Lead and Builder professional, you will have the ability...Work you'll do/Responsibilities: + Under direction of the Applications Manager , the Application Analyst I/II is a specialist in… more
- Deloitte (Boston, MA)
- Epic Ambulatory (Ambulatory Clinics) Lead and Builder Project Delivery Specialist Are you an experienced, passionate pioneer in technology? An industry solutions ... work in a collaborative environment. As an experienced Epic Ambulatory (Ambulatory Clinics) Lead and Builder professional, you will have the ability to share new… more
- Mentor Technical Group (Boston, MA)
- …Dominican Republic, Mexico, Germany, Canada, and South America. Responsibilities: + Lead and drive the implementation of sustainability initiatives to achieve cost ... management and performance to site, sponsors and corporate CoEs + Proper escalation of gaps identified, corporate team support needed and other changes such… more
- Public Consulting Group (Boston, MA)
- …engage with counterparts + Serve as a main point of contact (including escalation ) both internally and with clients + Partner on business development initiatives, ... including: demonstrations, proposals ( lead proposal writing teams, including writing sections, coordinating efforts,...of relevant work experience, including: working with clients, people manager + Knowledge of, or experience in, Medicaid is… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …concepts, practices, and procedures related to enterprise IAM engineering. The Technical Manager will lead the team in resolving diverse challenges creatively, ... cardiopulmonary and respiratory conditions. Job Type Remote Job Summary The Technical Manager , Identity and Access Management (IAM), is responsible for leading the… more
- Deloitte (Boston, MA)
- …long-term, onsite client service delivery. Work you'll do/Responsibilities The Applications Manager oversees the Application Analyst I/II who is support their ... and resolves production support issues during Activation as applicable. Initiates escalation procedures. Identify potential issues and refer more complex issues,… more
- M&T Bank (Boston, MA)
- **Overview:** As a Lead Experience Strategist within the Customer Experience Organization, you will be part of a team of designers dedicated to solving the highest ... work, assess for and recommend course of action, if any, to team manager and business partners. Develop approach for scoping and planning activities for validated… more
- Tufts Medicine (Lowell, MA)
- …is responsible for monitoring work volume, creating workflows, identifying trends and escalation needs as well as training/coaching their team on billing and ... for and attend meetings as requested by supervisor and manager . 2. Monitors of work volumes in conjunction with...initiate any corrective action, including referral to the Team Lead or Supervisor when appropriate. 11. Reviews, evaluates and… more
- Lawrence General Hospital (Methuen, MA)
- …Center for Knee and Hip Replacement. Position Summary: Haverhill Security Guard Lead Full Time Nights 11pm-7:30am Job Description: Under the direction of the ... Hospital/Regional Security Manager , supervises the effective day-to-day operations of the Security...emergency and non-emergency situations. + Assists hospital staff in de- escalation of tense situations and responds immediately to support… more
- State of Massachusetts (Boston, MA)
- …and the Program of All Inclusive Care for the Elderly (PACE).*__* *The Program Manager , Adult Foster Care and Group Adult Foster Care Programs*manages a network of ... This work includes Compliance Management, Contract Management, and functioning as Team Lead for the OLTSS AFC/GAFC Team. The AFC Program served approximately 13,500… more
- Deloitte (Boston, MA)
- Workday Manager - Managed Services Deloitte is committed to a culture of professional growth and skills development along with unrivaled apprenticeship and ... with an international team? Join us! Work you will do As a Workday Manager within Managed Services you'll have overall responsibility for Workday support for the… more