- State of Massachusetts (Everett, MA)
- …are responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical assistance ... to work as an Educational Specialist C on the Problem Resolution Team in the Everett office....issues and concerns, and guide them to avenues of resolution including into the PRS system as… more
- Baylor Scott & White Health (Boston, MA)
- …**KEY RESPONSIBLITIES** + Conduct security investigations and lead security incident response in cross-functional environment and drive incident resolution + ... **JOB SUMMARY** The Sr. Incident Response Engineer will take on the lead cyber...and stakeholders. **KEY SUCCESS FACTORS** + More advanced leadership, problem solving, team building, and judgment-making skills. + Skilled… more
- Pearson (Boston, MA)
- …clients + Skilled at client-relationship management to include scope management, client satisfaction, problem response and resolution , and risk management + ... of a successful Statewide Kindergarten through High School student assessment system . The Test Development Manager (TDM) provides broad-based assessment solutions… more
- Advocates (Watertown, MA)
- …Maintain linkages with community services by providing documented case consultations and problem resolution , and referring individuals to appropriate services. + ... the ideas and contributions of our staff. The Jail Diversion Program (JDP) Co- Response Clinician works in conjunction with the local police department to provide… more
- Advocates (Natick, MA)
- …Maintain linkages with community services by providing documented case consultations and problem resolution , and referring individuals to appropriate services. + ... and maintain a thorough knowledge of managed care and health insurance systems ; provide other clinicians with managed care information and resources pertinent to… more
- Ensono (Boston, MA)
- …documentation of issue cause, action, and resolution in the designated problem tracking system . + Process configuration changes of processors and equipment ... products. + Experience using various system monitoring software in problem determination, particularly for performance/ response problems. + Strong analytical… more
- Ensono (Boston, MA)
- …documentation of issue cause, action, and resolution in the designated problem tracking system . + Process configuration changes of processors and equipment ... products. + Experience using various system monitoring software in problem determination, particularly for performance/ response problems. + Strong analytical… more
- Eversource Energy (Dorchester, MA)
- …in the emergency and normal operation of the electric and steam distribution systems \. For the purpose of learning standard work methods and to develop the ... the program\. PRIMARY DUTIES \- Monitors, operates and maintains Network Management System including the operation of SCADA equipment\. \- Plans, writes, checks,… more
- Ryder System (Boston, MA)
- …managing customer expectations, and ensuring process adherence that results in timely response to user requests for operational or technology improvements, and acts ... and end users, establishing relationships with key individuals. + Oversees the system applications in an assigned area to ensure security compliance and optimum… more
- ThermoFisher Scientific (Cambridge, MA)
- …customer experience. + Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution . + Provides up-to-date ... self-starter with strong communication. + Thorough knowledge of Microsoft Windows operating systems , PC hardware and desktop application products. + Well oral and… more
- Windstream Communications (Boston, MA)
- …Provide critical support during high-profile outages or hazardous conditions, ensuring rapid response and resolution to maintain network integrity and safety. + ... Reporting:** + Maintain accurate and detailed records of telemetry performance, issue resolution activities, and system upgrades. + Prepare and present reports… more
- Amazon (Boston, MA)
- Description Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? ... and site-level maintenance teams to maximize the performance of advanced robotics systems . You will develop deep technical and functional subject matter expertise… more
- Brockton Hospital (Brockton, MA)
- …identifying opportunities to improve patient flow and reduce service delays through problem resolution and follow-up. Monitors on-site case managers and ... of the Case Managers, Social workers and supports ongoing problem solving. Establishes tools, processes and systems ...areas for improvement of resource utilization. Plans and develops systems and processes in response to payor… more
- Brockton Hospital (Brockton, MA)
- …calls to appropriate vendor organizations for repairs and service on all telecommunications systems (ie, NEC SV9500 phone system , in-house and external Pager ... / or Charge Operator (if applicable) operates a Switchboard and Communication system in a Hospital environment. Manages a professional relationship with all related… more
- Blue Cross Blue Shield of Massachusetts (Boston, MA)
- …focus on API/EDI/EDA integration. Your unwavering commitment to troubleshooting and problem -solving excellence will play a crucial role in maintaining the integrity ... and performance of our healthcare systems . In this key role, you will not only...Flex persona. Your Day to Day + Oversee the resolution of complex technical issues, ensuring timely and effective… more
- Eversource Energy (Westwood, MA)
- …**Our Team** Role and Scope of Position: Develops and implements systems architecture that will meet business needs\. The solution architect's responsibilities ... include gathering requirements and functional specifications, assessing the current software systems in place to identify areas in need of improvement, and… more
- Eversource Energy (Westwood, MA)
- …Operations analyst will be responsible for resolving exceptions within the AMI system , ensuring accurate and timely meter data flow, and coordinating with various ... operational efficiency\. This role requires strong analytical skills, exceptional problem \-solving abilities, and a deep understanding of metering infrastructure and… more
- MIT Lincoln Laboratory (Lexington, MA)
- …user community as well as external vendors to maintain communications related to problem resolution , systems upgrades, services and product research + ... detecting cyber threats, reviews and triages security alerts, and other suspicious system or network activity. The Threat Assessment Team is actively involved with… more