- Verint Systems, Inc. (Columbia, SC)
- …health of assigned accounts to ensure retention and renewal success as the advocate through the customer 's Verint Journey. The CSM is responsible for the ... Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position...on strong product and industry knowledge and assumes the " customer advocate " role for escalations, upgrades, services… more
- Verint Systems, Inc. (Columbia, SC)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as ... recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage account...+ Minimum of 7-10 years of experience in a customer -facing role focused on Customer Success… more
- Confluent (Columbia, SC)
- …Streaming Platform. Data Connects Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- Confluent (Columbia, SC)
- …Streaming Platform. Data Connects Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- Trellix (Columbia, SC)
- **_Job Title:_** Senior Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The ... architected security. More at https://trellix.com . **_Role Overview:_** The Customer Success Manager (CSM) is responsible for...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- RELX INC (Columbia, SC)
- …model creators for each individual legal use case.About the Role As a Legal Customer Success Consultant, you will manage and nurture relationships with Law Firm ... any technical or operational issues + Acting as an advocate for clients by communicating their feedback to internal...areas for improvement. Requirements + Have excellent experience in customer success , account management, client services, or… more
- HealthEdge Software Inc (Columbia, SC)
- …create andmaintainSuccess Scorecards + Coach customers onHealthEdgebest practices and advocate for customer needs withinHealthEdge + Communicate consistently ... this role, you will develop a deep understanding of customer business models and become a subject matter expert...and externally + Providepeer support and/or mentoring to Client Success Team members + Participate in Client Success… more
- FranklinCovey (Columbia, SC)
- …learning methodologies. + Experience working in a subscription environment. + Certification in Customer Success (eg CCSM) or related field. + Use of Salesforce ... + FranklinCovey client admin or facilitator experience. + Sales or Customer Success Manager experience. Location-specific compensation: California - Anticipated… more
- SitusAMC (Columbia, SC)
- …growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but ... + Reviews deliverables prepared by team before passing to customer + Understands how and when to make a...and evaluate alternative business solutions + Facilitates team and customer meetings effectively + Holds regular status meetings with… more
- Rocket Software (Columbia, SC)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- Teradata (Columbia, SC)
- …+ Telco + Achieving expansion targets - in coordination with Account Executives, Customer Success Managers, and Industry Strategists, you will build and manage ... post PoC / PoVs and create supporting proposals. + Customer Success : Works with Customer ...with strong executive presence + Can lead, advise, and advocate for customers and is able to build trusted… more
- Innomotics LLC (Columbia, SC)
- …all levels of customer relationships / engagements + Be a customer advocate and build Win/Win **Your profile.** **Required Knowledge/Skills, Education, and ... return across its life cycle. + Develop an intimate knowledge of assigned customer needs and competitors, identify customer trends and drivers, and formulate… more
- Highmark Health (Columbia, SC)
- …environment and approach new challenges with anticipation and a view towards success . Encourage new ideas and innovations in team members. Proactively identify ... Enhance department influence by providing responsive service and understanding customer needs. Effectively present information and provide decision support to… more
- Zoom (Columbia, SC)
- …recruiting, and on-boarding new Partners. In addition, you will act as an advocate for our Partners by providing feedback to our Product team and representing ... culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across… more
- Evolent Health (Columbia, SC)
- …leading a team of individuals responsible for the overall client success . **Collaboration Opportunities:** + Supporting an assigned book of business strategically ... to achieve objectives, including relationship, growth, retention, and customer goals. Including Manage risks and developing opportunities associated with current… more
- Confluent (Columbia, SC)
- …roadblocks. Overall, we look upon Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of sustained success ... with Product and Engineering teams, and serve as a key Product advocate across the Customer , Partner and Industry ecosystem + Forge strong relationships with key… more
- J&J Family of Companies (Columbia, SC)
- …customer needs and recommends measures to avoid future issues. + Acts as a customer advocate to represent customer needs internally. Assures that issues ... worlds most pressing healthcare challenges. We know that the success of our business and our ability to deliver...for delivering outstanding patient outcomes and expertly resolve complex customer inquiries while rapidly resolving any customer … more
- Guardian Life (Columbia, SC)
- …of $21.00 per hour with a 3% anual bonus target.** **Position Summary** The Customer Care Associate role supports Guardian's mission to keep our promises and serve ... be a series of questions related to your experience in handling various customer issue examples, your internet connectivity, and your typing accuracy and speed. +… more
- DXC Technology (Columbia, SC)
- …Event Program Manager with a strong focus on fostering and enhancing our customer community through strategic event planning and execution. In this role, you will ... only showcase our brand but also build stronger relationships within our customer community. The successful candidate will have experience in B2B event management… more
- Rocket Software (Columbia, SC)
- …team to ensure development roadmaps support clients' needs. Serves as the lab advocate to ensure the customer 's expectations are set correctly related to ... within a lab, including new releases, new products and interfaces + Proven success of partnering well across multiple functions and disciplines + Understand and… more