- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …artifacts to be input into the management tool. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution, as ... more
- Truist (Mclean, VA)
- …maintaining a strong understanding of resources within Truist. Leverage branch, care center and other partners to deliver an exceptional client experience. 8. ... more
- Amentum (Springfield, VA)
- …at this work location. 1+ years' experience in: + Supporting a call center /case management environment providing Tier II or Tier III support to address ... more
- TekSynap (Arlington, VA)
- …management systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other ... more
- VHC Health (Arlington, VA)
- …Washington, DC metropolitan area for over 75 years. VHC Health is a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses ... more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, diagnosis, and ... more
- VHC Health (Arlington, VA)
- …the Washington, DC metropolitan area for over 75 years. VHC is a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses ... more
- CACI International (Springfield, VA)
- …architects, and technical service lanes. + Incident support and participation in on- call rotation during off hours and weekends. + Create and maintain documentation: ... more
- CACI International (Springfield, VA)
- …and years of experience. + Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire. + Experience working with trouble reporting and ... more