- TDB Communications Inc. (Washington, DC)
- …Received This position works under general supervision and in coordination with Tier 2 and Tier 3 support staff. Work Authorization TDB Communications ... to $33.33 per hour The Tier 1 Support Technician provides the first line of technical...hardware lifecycle management. The technician will work closely with Tier 2 and Tier 3… more
- RCG, Inc. (Suitland, MD)
- …What We're Looking For High School Diploma or equivalent (Associate's or higher preferred). 2 + years of technical support experience , providing phone and ... services to government clients. The Opportunity We're seeking a Tier I Helpdesk Analyst to join our support...real difference every day. What You'll Do Provide front-line technical support via phone, email, web, and… more
- TEKsystems (Washington, DC)
- …suitable for the knowledge management repository. -Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including ... and take corrective actions as defined. Qualifications: - Must have a minimum of 2 years of related experience providing support to an enterprise operation… more
- ITC Federal, Inc (Washington, DC)
- …as a key escalation point ( Tier 3) and provide both hands-on technical expertise and user support . Responsibilities Manage and maintain VTC infrastructure, ... systems, and configurations Provide Tier 3 support , troubleshooting, and problem resolution...high availability and performance of VTC systems Communicate complex technical issues clearly to both technical and… more
- LMI Consulting, LLC (Tysons Corner, VA)
- …Qualifications 3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role. Secret clearance Ability to ... Tier 2 Help Desk Technician - Clearance...Serving as the critical second level of escalation from Tier I (AESMP) support , this role demands exceptional… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …to the knowledge management repository.** **7. Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments.** ** 2 . Must have a minimum...assignments.** ** 2 . Must have a minimum of 2 years of related experience providing support … more
- Thales Trusted Cyber Technologies (Washington, DC)
- …with accounts. Identify jointly, with partner, customer target opportunities and technical assessment. Support alignment between partner engagement and evolving ... plans and initiatives, ideally supporting federal programs or integrator aligned pursuits 2 years of related experience in a security, networking or infrastructure… more
- AeroVironment (Arlington, VA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... efforts, software vetting, compliance documentation, exception monitoring, and configuration support . You will be required to manage a heavy...Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a… more
- NuAxis Innovations (Falls Church, VA)
- …in Falls Church, VA. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal ... workforce. You'll provide Tier 1 support , assist with hardware and...IT or related field, or equivalent work experience. . 2 + years of hands-on experience in a help desk… more
- Ciena (Hanover, MD)
- …Management or Consulting. Experience in the Telecommunications eco-system including Global Carriers, Tier 1 Operators, Tier 2 Operators, Regional Service ... Growth. Leverage consultancy approach to provide service creation and monetization support into target service provider partners. Lead business development and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Chenega Corporation (Washington, DC)
- …migrations, and configurations as needed. Qualifications: + Experience in system administration and Tier 2 technical support in an enterprise ... Systems Administrator ( Tier 2 Support -...Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC...a Systems Administrator ( Tier 2 Support - ServiceNow) to provide technical … more
- Capital One (Mclean, VA)
- …are consistently aligned with industry best practices and enterprise standards, while providing Tier 2 technical support . Collaboration with senior ... Support & Troubleshooting** **: Provide comprehensive technical support , serving as a Tier 2 escalation point, diagnosing system faults, performing… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the program. This role ... cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals. +… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities . Experience with remote desktop tools, ticketing ... 1, Tier 2 , and Tier 3 IT Infrastructure Support services to...and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...software products + Provide desktop, laptop, and tablet computer technical support to agency users + Implement,… more
- William C Brown Inc (Springfield, VA)
- Systems Administrator ( Tier 2 Desktop Support ) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive ... law. Description WCBinc is looking for a Systems Administrator ( Tier 2 Desktop Support ) to...with; Windows 7; Windows 10; Citrix; SMS; and SCCM Technical understanding of Microsoft Office applications (Outlook; Word; Excel;… more
- Koniag Government Services (Washington, DC)
- …holidays, three weeks paid time off, and more. We are seeking an experienced Tier 2 Network Administrator to investigate and resolve complex network issues ... Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS**...escalated from the Tier 1 team. The Tier … more
- TekSynap (Arlington, VA)
- …day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center support to receive and log trouble calls, track, resolve, ... with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have… more
