- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- Amentum (Washington, DC)
- …mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end users for complex software and hardware troubleshooting ... Amentum is seeking a ** Call Center IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- Leidos (Odenton, MD)
- …Qualifications:** + High School diploma and 3 years of experience in a Service Desk/ Call Center environment + **Security+ required or DoD 8570 IAT Level I ... Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD....their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer-oriented **Location Support Center (LSC) Lead** to lead a team of IT support professionals ... systems status, and downtime procedures and is typically located within a call center . Collaborates with network services, software systems engineering and/or… more
- SAIC (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- Koniag Government Services (Washington, DC)
- … is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...Tier Zero (0), Tier One (1), Tier (2), Tier Three (3), on- call… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... center which houses the server farm. + Provide support in the planning, design, and preparation through the...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- CACI International (Arlington, VA)
- …system as intended. + Communicate with external agencies interfacing with IPPS-A as needed to support operations. + Escalate incidents to Tier III support as ... IPPS-A. + This position may require shift work or on- call , quick response operations support 24/7/365. **Qualifications:**...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- Brivo (Bethesda, MD)
- …in a case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- CACI International (Arlington, VA)
- …our service desk team. The Service Desk Manager will be responsible for Tier 1 services across 20+ systems and applications ensuring standardized incident response ... analysis, and complete pre-defined requests. In addition, the Service Desk Manager will support the transition of new systems and applications into the support … more
- William C Brown Inc (Springfield, VA)
- …tracking systems such as Security+* Ability to respond to after hour calls "provide on- call support " There will be rotating weekend shifts required once per ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …and tracking systems such as Security*Ability to respond to after hour calls "provide on- call support " There will be rotating weekend shifts required once per ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- Leidos (Odenton, MD)
- …Provide system support during maintenance, upgrades, and migrations, and provide on- call support to ensure system availability. + Create scripts in ... a secure RBAC environment. + Provide asset management workflow support + Perform end user Tier II...tasks, on site as required. + Manage a data center environment, including cabling, racking devices, and monitoring data… more
- Amentum (Springfield, VA)
- …years' experience in: + Supporting a call center /case management environment providing Tier II or Tier III support to address issues escalated from ... **Case Management Support Analyst I** Amentum is a leading provider...at least one years' experience managing queues in a call center environment. Work includes identifying, researching,… more
- Insight Global (Andrews Air Force Base, MD)
- …Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency ... Requirements, and Time Division Multiplexing (TDM). Essential Job Functions Provide Tier 2 and Tier 3 support for Voice systems. Ensure the entire… more