- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- National Safety Council (Boston, MA)
- …Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly ... Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in...and Powerpoint + At least 2 years of relevant customer service or call center experience preferred… more
- Needham Bank (Wellesley, MA)
- Job Descriptions: The Operational Assurance Analyst will assist in executing quality assurance reviews to provide oversight and monitoring of high-risk ... practices. + Desire to continuously learn and improve. + Customer service oriented and problem-solving skills. +...2+ years' experience in a risk, audit, BSA, or quality assurance function; experience in financial institutions… more
- L3Harris (Londonderry, NH)
- …letters + Assist with business strategies for the Supplier Quality Assurance Team + Interface with L3 Harris customer and program representatives ... to be implemented to reduce the cost + Continuously improve the supplier quality assurance and incoming inspection organizations' planning, tools and processes… more
- L3Harris (Londonderry, NH)
- …to be implemented to reduce the cost + Continuously improve the supplier quality assurance and incoming inspection organizations' planning, tools and processes ... have every other Friday off Job Description: Lead Supplier Quality projects to ensure internal, customer , regulatory...annual operating plans and business strategies for the Supplier Quality Assurance and Receiving Inspection teams +… more
- CVS Health (Boston, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$20.25 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Methuen, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Hudson, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Boston, MA)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- RTX Corporation (Marlborough, MA)
- …and Connected Aviation leadership. You will report directly to the Connected Aviation Design Quality Assurance Lead. **What You Will Do** + Provide Quality ... balance of skills including; investigation, attention to detail, root cause analysis, customer service , and relationship building. Candidate's ability to quickly… more
- Catalent Pharma Solutions (Chelsea, MA)
- …+ A minimum of ten 10 years' experience of leading a customer focused quality function including Quality Assurance , Quality Control and batch release ... who will provides leadership and daily management of the Catalent Boston Quality Department - Quality Assurance and Laboratory (Analytical Development/… more
- Otsuka America Pharmaceutical Inc. (Boston, MA)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Beth Israel Lahey Health (Danvers, MA)
- …through: ongoing consultation with the Medical Director; application of Quality Assurance and Customer Service Programs, implementation of Utilization ... data available to the Director of Nursing to support Quality Assurance Program. + Monitors compliance with...work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems… more
- Hologic (Marlborough, MA)
- …career. The Quality Control Inspector is a critical member of the Quality Assurance team, responsible for ensuring that finished products and in-process ... components meet all regulatory, quality , and customer requirements before release to...and innovative solutions. Engage in proactive communication, provide excellent service , and develop a deep understanding of customer… more
- Candela Corporation (Marlborough, MA)
- …over 60 other countries. **General Summary** The Sr. Director, Design and Supplier Quality Assurance is responsible for NPI Design Controls, Design Transfer, and ... **Sr. Director, Design and Supplier Quality ** Requisition Number **2882** Location **US - Marlborough,...implement supplier corrective actions/improvements. . Work closely with Field Service to understand customer issues and to… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high- quality products and exceptional customer service . ZOLL products ... of the ZOLL's Supplier Quality program. Assist the Procurement, Quality Assurance , Manufacturing and Engineering departments with the day-to-day issues… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …Force (CRM) for tracking throughout the PM process + Work closely with the Customer Quality Assurance Global Manager on work assignments, PM scheduling, ... their commitment to improving patient outcomes while delivering world-class customer service .At ZOLL, you won't just have...Research Serial Number inquiries as needed + Work with Customer Quality Assurance Global Manager… more
- Owens & Minor (Woburn, MA)
- …that will enhance patient care. + Participates in the institution's quality assurance /performance improvement initiatives as requested. + Performs timely ... coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. + Operates a Personally Owned Vehicle (POV) in accordance with… more
- IBM (Lowell, MA)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more