ASM Research, An Accenture Federal Services Company
(Dover, DE)
…artifacts to be input into the management tool. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution, as
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years of relevant experience in quality monitoring in a Service Delivery/Contact Center environment. **Other Job Specific Skills** + Strong written and verbal…more
ASM Research, An Accenture Federal Services Company (02/06/25)