- System One (Spring Grove, PA)
- Job Title: Service Desk Analyst Location: Spring Grove, PA Type: Contract Contractor Work Model: Onsite Hours: Day Shift - Mon- Fri (on-call coverage ... required) GENERAL POSITION DESCRIPTION The Service Desk Analyst provides high-quality support to internal customers through the IT Service Desk . The… more
- Robert Half Technology (Spring Grove, PA)
- Description We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide ... Deliver courteous and efficient support to internal users through the IT Service Desk . * Diagnose and resolve technical issues related to hardware, software, and… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and ... System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and… more
- Koniag Government Services (Baltimore, MD)
- Tuknik Government Services, a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government customer in Baltimore, MD. This position ... Government Services, a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government customer in Baltimore, MD/Durham, NC/Denver,… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more
- BAE Systems (Baltimore, MD)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- CACI International (Annapolis Junction, MD)
- Business Systems Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions *… more
- Johns Hopkins University (Baltimore, MD)
- …diploma or graduation equivalent. + Three years of related experience, including help desk or comparable IT client service . + Additional education may substitute ... issues in a timely manner; promoting recommended practices; ensuring service standards through effective telephone communication; responding promptly to user… more
- CACI International (Annapolis Junction, MD)
- …tool. + Adhere to current AEA Standard Operating Procedures (SOPs) and Outreach Service Level Agreements (SLAs). + Address complex user inquiries and provide initial ... and supervise lower-level employees. + Offer guidance to technical help desk technicians on complicated inquiries. + Communicate with Government representatives… more
- TAD PGS, Inc. (Laurel, MD)
- …device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with client systems ... Exchange. + Must be an excellent communicator, highly motivated, and have excellent customer service skills with the ability to work with all levels of staff. + Are… more