- Red River (Chantilly, VA)
- …tickets assigned through ServiceNow in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication ... At Red River Managed Services , we provide a welcoming and positive workplace...to non-technical users + Demonstrated commitment to delivering high-quality customer service with empathy, patience, and professionalism… more
- NuAxis Innovations (Sterling, VA)
- … service and perform corrective actions. + Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**... experience (CX) the center of every government solution.** ** Technology is our Passion. People are our Purpose.** Grow… more
- CyrusOne (Sterling, VA)
- …and procedures firmly, tactfully, and with consistency. + Strong commitment to customer service . + Ability to establish and maintain effective professional ... to include: corporate security standards and policies. + Provide guidance to client and security vendors regarding security program; identify gaps and recommend… more
- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …call routing, self- service automation, and CRM integration. + Manage customer -facing requests from both internal and external client stakeholders, including ... IT Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading innovations, and implementing continuous… more
- Tyto Athene (Reston, VA)
- …is a proven Technology leader with a track record of superior client service delivery, and will possess exceptional people leadership, P&L management, and ... for the achievement of business goals and objectives, and instill a culture of customer service and accountability. + Leverage existing as well as building new… more
- Tyto Athene (Fairfax, VA)
- …program in Washington DC. Systems are deployed using a public cloud service provider to deliver advanced capabilities to the Federal government using IaaS, ... PaaS, and SaaS service models. This role is responsible for researching, generating,...support Accreditation and Authorization (A&A) reviews and coordinating with customer security organizations as part of a delivery pipeline… more
- Tyto Athene (Reston, VA)
- …complex client requirements assessment, solutions design, and implementation within the technology services industry. + 5+ years experience in designing and ... meeting the practical needs of DoD and US Federal Customer customers to work across episodic and enterprise environments....work effectively across functional groups to optimize product & service offerings. + Understands the many aspects of United… more
- NuAxis Innovations (Washington, DC)
- …status of the ticket to "Resolved". Follow up periodically to verify the service meets client expectations; close when completed. **_Incident Handling and ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...+ Log and track requests for IT components and services + Log Service Requests into the… more
- Tyto Athene (Ashburn, VA)
- …and activities on major, complex contracts to ensure timely and quality delivery of services to the client ; contracts may include task areas that require ... searching for a **Deputy Program Manager** to support a law enforcement customer in Ashburn, VA. **Responsibilities:** + Manage scope, schedule, cost, technical, and… more
- Tyto Athene (Ashburn, VA)
- …and activities on major, complex contracts to ensure timely and quality delivery of services to the client ; contracts may include task areas that require ... searching is seeking a **Program Manager** to support a law enforcement customer in Ashburn, VA. **Responsibilities:** + Manage scope, schedule, cost, technical, and… more
- Fannie Mae (Reston, VA)
- …on our People Analytics team within our HR department, you will assess customer requests and collaborate with your team to determine solutions to solve business ... that address those needs. * Act as a trusted advisor, managing client relationships and providing consultative analytics support. * Collaborate with cross-functional… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …perform the job successfully, an individual should demonstrate the following competencies: + Customer Service - Manages difficult or emotional customer ... situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets… more
- Tyto Athene (Washington, DC)
- …and activities on major, complex contracts to ensure timely and quality delivery of services to the client ; contracts may include task areas that require ... subcontractors to ensure their strict adherence to MPG and client standards of quality and performance; provide a "one...Build, grow, and develop high-performing teams aligned with the customer 's mission and strategy + Manage program personnel to… more
- Battelle Memorial Institute (Arlington, VA)
- …negotiating with outside providers for services and products to obtain client services and support + Experience understanding diagnoses to assist patients ... manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small… more
- Tyto Athene (Washington, DC)
- …Comfortable in customer facing environments + Ability to maintain a positive customer service mentality **Desired:** + Experience with major cloud service ... Analyst, Mid (Swing Shift)** to support a law enforcement customer in Washington, DC. Our Incident Response (IR) Analysts...Response (IR) Analysts form the backbone of our cybersecurity services . You will play a critical role in securing… more
- Ralliant (Washington, DC)
- …highly motivated Account Executive to join our commercial sales team for Tektronix's Service organization in the Americas. You will be responsible for developing and ... implementing new customer acquisition strategies that purposefully grow revenue by acquiring...or in the depot. + Deliver pricing to the client and negotiate as necessary. Will be responsible for… more
- Tyto Athene (Washington, DC)
- …(eg, OMB, NIST, US-CERT, etc.) + Strong leadership, written and verbal communication, customer service , and analytical and problem-solving skills are required + ... to lead and advance the SOC of our Federal client ! The selected candidate will be an enthusiastic change...leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives… more
- DataRobot (Washington, DC)
- …sales process in the data/analytics marketplace + Familiarity with data platform technology integrations + Experience dealing with complex customer organizations ... with the training and experience necessary to become a Customer Facing Data Scientist in approximately 6 months. This...data science support to clients through the duration of client engagement from presales through their times as a… more
- iCIMS (Washington, DC)
- …+ Experience with 360-degree selling methodology. + Experience in HCM / Software-as-a- Service / Technology industry. **EEO Statement** iCIMS is a place where ... territory. Equipped with your knowledge of the iCIMS Talent Cloud, prospect research, customer success stories, and a pipeline of qualified leads, you'll have the… more
- Dentons US LLP (Washington, DC)
- …all levels and be a good team player. + Able to demonstrate excellent client / customer facing skills. + Strong problem solving and analytical skills; can clearly ... production issues, implementation, and maintenance of the overall data services infrastructure. **Responsibilities** + Assess and develop long-term strategic goals… more
