- Sunrun (Washington, DC)
- …to, and enforce, processes, training, and consequences based on customer escalation insights.** + **Deliver world-class customer experience for customers led by ... **Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution.** **REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)**… more
- TD Bank (Silver Spring, MD)
- …their relationship with TD. **Depth & Scope:** + Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, ... on self-service options that meet their needs + May act as a point of escalation for Customer questions or concerns + May perform a variety of (teller) transactions… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …II network operations team. In addition, the NOM will actively participate in escalation processes and procedures, change management, root cause analysis as well as ... distribution and edge network infrastructure equipment. + Acts as a technical expert in troubleshooting and incident management during service interruptions. + Works… more