- The Computer Merchant, LTD. (Reston, VA)
- …EXPERIENCE: * High School diploma with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to maintain ... The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering...user where a ticket has been dispatched from the Service Desk or identified by the on-site… more
- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- TEKsystems (Washington, DC)
- …secure facilities as needed. Skills Help desk support, Help desk , Troubleshooting, Customer service , Service desk , Phone support, ... software platforms Top Skills Details Help desk support, Help desk ,Troubleshooting, Customer service , Service desk ,Phone… more
- Cayuse Holdings (Washington, DC)
- …Remote **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within ... **Overview** **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse... customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + ... up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. + Attains a minimum of… more
- NuAxis Innovations (Washington, DC)
- …Qualifications** + 1-3 years of experience in an IT Service Desk , Help Desk , or Customer Support role + Working knowledge of ITSM tools (eg, Remedy, ... **Tier I Service Desk Specialist** Location **Washington, DC**...supporting Windows environments and Microsoft 365 applications + Strong customer service , communication, and documentation skills +… more
- General Dynamics Information Technology (Washington, DC)
- …and implement training programs to enhance technician skills and improve customer service outcomes. . Analyze help desk performance metrics and identify ... Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support, Help Desk...Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology (IT) Support,Problem Resolution **Experience:** ... the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT...our government client and exhibit the exceptional technical and customer service skills to resolve issues as… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** with GDIT....to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I...Understanding of security procedures in classified environments + Strong customer service and communication skills + Experience… more
- TekSynap (Washington, DC)
- …NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential...equivalent within 45 days of start + Experience in customer service and IT support principles and… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- Insight Global (Washington, DC)
- Job Description Senior Help Desk Specialist: - Onsite 5x a week in Washington DC (FBI HQ) - 6-month contract to hire - Must possess an active TS clearance at the ... certifications preferred * Proven experience in IT support or help desk roles. * Strong technical knowledge...issues. * Excellent problem-solving and analytical skills. * Exceptional customer service orientation and interpersonal skills. *… more
- ICF (Reston, VA)
- …1+ year experience working in a customer -oriented service role as a service / help desk engineer + 1+ year experience with Salesforce + US Citizenship ... fast-growing, dynamic technology organization. We are seeking a motivated Help Desk Analyst to support a portfolio...(TCSC). **What You'll Do as a Help Desk Analyst** + Document, troubleshoot, and resolve customer… more
- NuAxis Innovations (Falls Church, VA)
- … Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...devices in an enterprise environment. . Strong communication and customer service skills. . Ability to work… more
- CyberData Technologies (Rockville, MD)
- … Desk Manager Location: Rockville, MD CyberData Technologies is seeking an experienced and customer -focused Help Desk Manager to lead and oversee a team ... and user satisfaction. Responsibilities: + Provide daily supervision and direction to the Service Desk team, offering phone and in-person support for users in… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our ... Service Desk Lead Job Category: Information...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
