- The Computer Merchant, LTD. (Reston, VA)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to...Department of Justice. The program provides a range of IT services, including help desk , deskside support,… more
- GovCIO (Washington, DC)
- …DNS, DHCP) sufficient to troubleshoot basic connectivity issues. + Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools. ... **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to...network connectivity issues. + Accurately document all incidents and service requests within the enterprise ticketing system… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... Services (USCIS) in the delivery of their Information Technology ( IT ) systems, with a primary focus on the Verification...contract. The Help Desk Engineer will troubleshoot… more
- BAE Systems (Washington, DC)
- …field (or equivalent experience) + 8 years of experience in IT support, help desk , or service desk roles, with a focus on remote end-user assistance ... our customers to achieve their missions. As an **Enterprise Service Desk Analyst** , you'll play a...Desk (ESD) for a large government enterprise's internal IT infrastructure. You'll serve as the first point of… more
- Koniag Government Services (Washington, DC)
- …interactions + Efficiently document and manage all service requests using the Service Desk ticketing system + Deliver clear, effective communication to ... IT support role + Experience with help desk ticketing systems, preferably ServiceNow + Jira/Confluence...ServiceNow + Jira/Confluence knowledge a plus + Knowledge of IT service management best practices + Ability… more
- CACI International (Sterling, VA)
- …degree) + Experience with ServiceNow ticketing systems + Experience with JIRA Service Desk + Experience with Problem and Incident Management + Experience ... Service Desk Lead Job Category: Information...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...are not limited to:** + Providing answers to general IT -related questions. + Managing the customer's ticketing … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may...a production environment. + Understanding of and experience applying ** IT Service Management (ITSM) best practices** ,… more
- General Dynamics Information Technology (Quantico, VA)
- …Family:** Technical Support Services **Skills:** IT End User Support, IT Help Desk , IT Service Desk **Certifications:** CompTIA Security+ CE | ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...Top Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk … more
- CACI International (Forest Heights, MD)
- … **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you ... Service Desk Analyst Job Category: Information... Service Desk Analyst Job Category: Information Technology Time Type:...via multiple channels, including phone, web chat, email, and ticketing * Demonstrate sound customer service and… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology ( IT ) Support,Problem Resolution **Experience:** 3 ... bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support...government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently… more
- ManpowerGroup (Washington, DC)
- Our client, a prominent organization in the non-profit sector, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you ... attitude, which will align successfully in the organization. **Job Title:** Service Desk Technician **Location:** Washington, District Of Columbia **Pay… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …and/or Okta for identity lifecycle and MFA . Experience using ServiceNow or alternative IT Service Management / Ticketing system Familiarity with Microsoft ... of Experience: 3 years of experience Education Requirements:Bachelor's degree in IT , Computer Science, or related discipline Program Description: The program… more
- NuAxis Innovations (Falls Church, VA)
- …Install, configure, and maintain desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues as needed. . Participate ... **Help Desk Technician** Location **Falls Church, VA** \# of...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- ManpowerGroup (Washington, DC)
- Our client, a prominent organization in the non-profit sector, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you ... which will align successfully in the organization. **Job Title:** Service Desk Technician **Location:** Washington, District Of...degree or higher in a related field + Customer service experience and familiarity with ticketing systems… more
- Insight Global (Washington, DC)
- … management certifications or technical support certifications preferred * Proven experience in IT support or help desk roles. * Strong technical knowledge of ... factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic...Serve as the primary point of contact for all IT help desk inquiries, ensuring timely and… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to...+ Provides support for implementation, troubleshooting, and maintenance of IT systems. + Provides first-level problem identification, diagnosis, and… more
- ICF (Reston, VA)
- …Analyst - Qualifications** **Basic Qualifications** + 1+ year experience working in a customer-oriented service role as a service /help desk engineer + 1+ ... Description **Join ICF's IT Modernization Team - Where Innovation Meets Impact**...dynamic technology organization. We are seeking a motivated Help Desk Analyst to support a portfolio of Salesforce projects… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
