- TekSynap (Rockville, MD)
- …the Documentum software using the Documentum System Administration module as required. + Provide Help Desk support services to the SLES users and from the hours ... 4:00 pm Eastern Time. The candidate shall provide tier-1 help desk support to SLES users. +...+ Experience providing functional support to end users with Records Management Systems + Creation and modification… more
- TekSynap (Washington, DC)
- …support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all ... on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments....teams and other relevant departments. + **Coordination and Stakeholder Management ** + Act as the main point of contact… more
- General Dynamics Information Technology (Quantico, VA)
- …Level Must Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Operations, Help ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** with GDIT....application, or system support specialists + Maintains and updates records and tracking databases + Alerts management … more
- TekSynap (Washington, DC)
- …system configurations. + Prepare and present regular reports on system performance and help desk activities. + Continuous Learning and Adaptability + Stay ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …Documents support procedures. + Participates in training and mentoring of Service Desk Technicians. + Performs desktop software license management and inventory ... 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers company… more
- System One (Washington, DC)
- …interested reach out directly to ###@altaits.com or call/text ### Position Title: Service Desk Manager Public Trust Job Overview: Currently hiring for a Service ... Desk Manager. This position will be located in Washington...to existing data networks. Maintains network diagrams and circuit records . Maintains trouble logs. Instructs users in the use… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for Service Desk Tier 3 for our US Mint contract. This position will be located in Washington, DC and will be a hybrid remote ... and terminals to existing data networks. Maintains network diagrams and circuit records . Maintains trouble logs. Instructs users in the use of personal computers… more
- PenFed Credit Union (Alexandria, VA)
- …+ High School diploma is required. + Three to four years of experience in records management and document management space and digital document conversion ... our members, employees, and our communities. We exist to help our members realize their full potential, educate and...of the PenFed family. PenFed is hiring a Member Records Process to work onsite at our Alexandria, Virginia… more
- Serco (Crystal City, VA)
- …the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35 ... program, to include development, production, and sustainment. Our Configuration Management (CM) Analyst will have the opportunity to provide most of the support from… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... storage + Remote access and computing + Mobile Device Management + Enterprise Application Management + Client...teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... and Incident records for relevant information to update existing knowledge management articles. + Prepare user and service guides pertaining to the use of… more
- Choice Hotels (North Bethesda, MD)
- …of our Desktop Services team, you will be responsible for making sure that desk set-ups are completed for new hires, working out of Choice's ServiceNow ticketing ... major projects and initiatives + Hardware deployment and collection for the company. Desk set-ups for New Hires, collection and tracking of hardware. Maintaining and… more
- Arena Technical Resources, LLC (Washington, DC)
- …in continuously improving the Firm's devices. - Serves as an extension of the Firm's IT Help Desk , providing L1 / L2 support for the Firm's devices, namely in ... the DC office. Proactively engages with IT Help Desk and Regional IT Services Technicians...troubleshoot issues, and standardize services. - Supports the lifecycle management of workforce technology and appliances, both for end-users… more
- TEKsystems (Washington, DC)
- …directory, Windows, Customer service, Hardware, Technical support, Office 365, O365, Service desk , Help desk support, Deployment, Ticketing system Additional ... assets, including procurement, deployment, and decommissioning of equipment. . Maintain detailed records of incidents, solutions, and user requests in the IT service… more
- Systems Engineering Solutions Corporation (Washington, DC)
- …Proactively monitoring the GSA infrastructure using SolarWinds and other tools. * Provide Help Desk assistance, including answering phones and or web content and ... not limited to) activities: * Provides phone, remote, and desk -side technical support to users in the areas of...Ticketing queue. * Maintains an audit trail and statistical records of all problems and conditions reported by the… more
- Marriott (Bethesda, MD)
- …and troubleshooting in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs ... in the legal environment software applications including the Microsoft Office Suite, document management , records management , matter management , document… more
- Prime Therapeutics (Washington, DC)
- Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every ... aligned with expectations of applicable regulatory guidance + Lead project management efforts for highly sensitive Compliance initiatives + Represents the Compliance… more
- SHRM (Alexandria, VA)
- …track results. Ensure the preparation of progress reports, compliance, and maintain records related to grant-funded programs for projects within the portfolio. + ... annual processes such as budgeting, goal setting and performance management . + Actively collaborate with the SHRM Foundation Engagement...organizational needs and is willing to jump in and help . + The ability to empower staff to succeed,… more
- Serco (Crystal City, VA)
- …planning to execution/award, predictive planning/risk modeling, electronic contract file, records and document management + Execution Integration/ Management ... the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35… more
- AECOM (Fairfax, VA)
- …Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage ... events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating, and collaborating with other staff, Virginia… more