- Red River (Chantilly, VA)
- … who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier ...higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire to provide the ... - 58,000.00 Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...highest quality of service to the customer required. + Superb verbal communication… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... technical support at our customer site as a **Deskside Technician ( Tier 2).** **Routine Duties Will Include:**...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- Koniag Government Services (Arlington, VA)
- …**Koniag Data Solutions, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance to support ... quality checks and produce a weekly report. + Monitor service desk queues and assign tickets to...+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician .… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- General Dynamics Information Technology (Washington, DC)
- …**ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair… more
- Leidos (Washington, DC)
- …in addition to two remote field locations in Boston and Dallas. + The Service Desk team is responsible for providing Tier 2/ Tier 3 end user services and ... **Description** Leidos has an opening for a ** Service Desk Manager** . This opening...contract SLA reporting. + Generate and evaluate ticket queue/individual technician metric reports from ZenDesk. Perform analysis and enhancement… more
- Koniag Government Services (Chantilly, VA)
- …LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance...determine if the issue can be resolved by the Tier 1 Technician : record results. + If… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... program requires US Citizenship Our client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensures compliance with appropriate… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Account Management Technician I** **I** **Who is Epsilon:** Epsilon is...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... **AV/VTC Technician I** **Who is Epsilon:** Epsilon is an...level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Deskside Technician Lead** **Who is Epsilon:** Epsilon is an...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Deskside Technician I** **Who is Epsilon:** Epsilon is an...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- TEKsystems (Chantilly, VA)
- …or permanent solutions * Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company. ... Security+ CE) is required! Description: As the Desktop Support Technician , you will act as a model of customer..., you will act as a model of customer service excellence to all organizational staff members in supporting… more
- TAD PGS, Inc. (Washington, DC)
- …division customer. The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ensure quality ... end-user technical support and troubleshooting + Experience in managing or overseeing tier I-IV technicians in support of end-user services + Experience in providing… more