- General Dynamics Information Technology (Mclean, VA)
- …+ **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on ... Lead will serve as a POC to the customer regarding all mission IT support and system access administration efforts for their respective campus. **WHAT YOU'LL… more
- Insight Global (Washington, DC)
- …currently seeking a motivated, career and customer service-oriented Executive/VIP Technical Support Technician The Executive/VIP Support Technician will provide ... for Executive/VIP personnel and the day-to-day operations of the Executive/VIP support team. The ideal candidate will provide advanced technical support … more
- GovCIO (Chantilly, VA)
- …in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing systems to log, track, and resolve ... **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier ...onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support ...the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing ... of Travel: Local * * * As a **Deskside Support Technician ( Tier 2 ),** you.... + Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software… more
- ManTech (Washington, DC)
- …to join our team in Washington, DC. As a manager of Tier 2 services will provide second level escalation support to Organize schedules, performance ... monitoring and issues resolution to perform the Desktop Engineering Support service from 7:00AM to 6:00PM, which include troubleshooting...include but are not limited to:** + Manage the Tier 2 Service Desk Team across all… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret clearance in support of our DEA ... $98,427.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator tier - 2 - support /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2024-4594_… more
- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist - Tier 2 ** to join our team in Washington, DC. This position ... but are not limited to:** + Responsible for providing support to end-user community on hardware, software and network...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- MindPoint Group (Sterling, VA)
- …Required **Department:** SOC **Location:** Sterling, VA MindPoint Group is searching for several ** Tier 2 SOC Analysts** to support a law enforcement ... of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and...**Required:** + 5-years of documented experience and/or education in IT or Cybersecurity + Applicable DOD 8570 Certification +… more
- Red River (Chantilly, VA)
- …Requirements:** + Minimum 3 years of IT experience with IT administration and support experience with windows administration and management ... field, we excel in assisting organizations in overcoming intricate IT obstacles, regardless of their location. It is undoubtedly...member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: Public Trust Status: Non-exempt Location: Onsite Salary: $44,000.00 - $65,000.00 Responsibilities: + Daily client ... other peripheral issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration,… more
- General Dynamics Information Technology (Washington, DC)
- …directly with hardware vendors involved in the incident resolution process. + Provides Tier II support for problem identification, diagnosis and resolution of ... We are seeking qualified candidates to operate and maintain Pegasus, which directly support US military forces and US Coalition members with critical war planning… more
- ManTech (Washington, DC)
- …STIGs for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer ... manager of Tier 3 services will provide third level escalation support to Organize schedules, performance monitoring and issues resolution to perform the Desktop… more
- KeenLogic (Washington, DC)
- …years' experience supporting Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + years' experience supporting ... will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- CACI International (Springfield, VA)
- …stand-down. + Conduct Quality Control reviews of a percentage of closed CSOC Tier 2 tickets each week to ensure proper analysis, categorization, documentation, ... The functional capabilities are to provide the information technology ( IT ) infrastructure services required to deliver timely, relevant, and...malware analysis and signature development + Coordinate with CSOC Tier 1 and 2 services to remediate… more
- General Dynamics Information Technology (Quantico, VA)
- …Secret clearance; Must be able to obtain a Top Secret clearance. + **Required Experience:** 2 + years of IT support experience in a Help Desk environment ... Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support , IT Help Desk,Remedy Help Desk **Certifications:** CompTIA...Tier I** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- William C Brown Inc (Chantilly, VA)
- …Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation and maintenance ... + Respond to and resolve incident tickets. + Provide support to Tier 3 network engineers for...records are accurate, inventory. + Layer 1 and Layer 2 network experience. + Configure and troubleshoot layer … more
- System One (Arlington, VA)
- …self-service ticket submissions routed from Internal Arlington County employees. + Escalate issues to Tier 2 as needed, as well as set customer expectations for ... ALTA IT has a Long-Term Contract position open for...responsibilities include, but are not limited to: + Deliver Tier -1 Support for in office/remote employees +… more
- Distributed Solutions Inc. (Reston, VA)
- …with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support . + Collaborate with DSI dev ops and develop tickets. + ... Lead is responsible for providing professional and efficient helpdesk support . A strong customer service mindset is the key...Enforces IT standards and educate employees about compliance issues. +… more
- Steampunk (Mclean, VA)
- …in CIO Team Agile Sprints to accomplish quarterly goals + Management of junior level IT support Tier 1 employee(s) and Steampunk intern tasks + Provide ... work with the Chief Information Officer (CIO) Team to support and manage internal IT infrastructure and...you will be responsible for performing Tier II/ Tier III troubleshooting for the Steampunk Support … more
- SOS International LLC (Fort Belvoir, VA)
- …guiding them through troubleshooting steps and issue resolution. + Triage, resolve, and/or escalate Tier 1/ 2 application support issues from end users. + ... or university. + A minimum of 2 years of specialized IT customer support experience ideally in a DoD software/application environment. + An active in scope… more