- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Washington, DC)
- …tickets. **Responsibilities include but are not limited to:** + Oversee the performance of the Tier 3 service desk operations. + Responsible for ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3 ** to join our team. This role will be based… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 3 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 3 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- Leidos (Rockville, MD)
- …Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst ( Tier 3 support)** to support a federal ... agency's large, mission-critical 24/7/365 enterprise Service Desk . The position will be on...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- ManTech (Washington, DC)
- …ordinary issues for users. If unable to diagnose problem, will work with Service Desk management or Tier 3 to diagnose and resolve problem. + Responds ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2** to join our team in… more
- ManTech (Washington, DC)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Tier ...DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Xcelerate Solutions (Bethesda, MD)
- System Administrator- TS/SCI Xcelerate Solutions is currently seeking a Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration ... + Knowledge of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with data engineering tools such as… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _6 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...+ Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT… more
- Leidos (Rockville, MD)
- …best practices according to the systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance ... **Description** We are looking for a **Deskside Technician ( Tier 2).** Leidos, Inc. is seeking qualified, creative,...user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user… more
- General Dynamics Information Technology (Washington, DC)
- …**Skills:** Information Technology (IT) Infrastructure,System Administration,Troubleshooting **Experience:** 3 + years of related experience **US Citizenship ... of new services. + Maintains system documentation. + Provides desk side support to users and evaluates vendor products....operations in austere and/or remote locations. Required Qualifications: + 3 - 10+ years of experience required. + BA/BS… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise ... and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational...Experience + ServiceNow experience a plus + Experience with Tier 3 Help Desk Support… more
- General Dynamics Information Technology (Rosslyn, VA)
- …RPC Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the START software application, managing ... non-technical audiences. Desired: + Experience using an out of the box help desk / service desk ticketing required, with ServiceNow ITSM tool experience highly… more
- Leidos (Bethesda, MD)
- …you can thrive, keep reading!** Leidos is looking to fill a AV Technician/ Service desk Technician position to support the National Media Exploitation Center ... and troubleshooting AV equipment, as well as providing exceptional service desk support to end-users. The ideal...document initial troubleshooting and triage steps and escalate to Tier 2/ 3 support teams when appropriate to… more
- Robert Half Technology (Washington, DC)
- …and are looking to be part of a highly motivated team, this position is for you. Service Desk Analysts represent the Service Desk by liaising with 2nd ... include creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job...for this job - A combination of superior customer service skills and technical aptitude - 3 +… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …the Help Desk , guaranteeing timely and effective customer service . * Oversees Tier 2 and Tier 3 support for the START software application, managing ... **Help Desk Manager** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0524-1898… more
- Leidos (Washington, DC)
- …supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support and troubleshooting ... proper handling of requests. + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I support. + Works with… more