- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **3** Salary Range (Min-Max) **00** **We are a federal IT company on a ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:**… more
- SMX (Quantico, VA)
- …+ Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington, DC_ **ID**… more
- General Dynamics Information Technology (Bethesda, MD)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + years of ... Required:** Yes **Job Description:** Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2) and take the...member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...and in person Triage and escalate IT issues to Tier II , Tier III, and… more
- NuAxis Innovations (Washington, DC)
- … Desk Specialist II ** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving… more
- Gama-1 Technologies (Silver Spring, MD)
- …mobile devices, printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...a security clearance + At least 5 years of Tier II onsite and remote support experience… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...as many incidents during the first contact, or at Tier I/ II . Efficiently escalates incidents to … more
- TEKsystems (Fort Belvoir, VA)
- …DoD clearance is required, US Citizenship is required GDIT is in search of service desk specialists to perform within password resets, answering phone calls, ... Tier I. Efficiently escalates incidents to higher Tier II or Tier III...and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows, desktop… more
- CACI International (Washington, DC)
- … II ), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support ... years of relevant experience + Experience in a Help Desk / Service Desk environment + Current...Desk environment + Current DoD 8570 IAT Level II certification (required at performance start date): CCNA Security,… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...for Tier I support. + Works with Tier I/ II /III and other groups to resolve… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : Security+ CE… more
- Koniag Government Services (Silver Spring, MD)
- …limited to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver Spring,… more
- ProSphere Tek (Washington, DC)
- …tickets as necessary to the appropriate support teams. + Support program-level Service Desk functions to include evaluating, processing/resolving, and tracking ... **Overview** Planned Systems International, Inc (PSI) is seeking aHelp Desk Specialistto support our Government customer in Washington, DC...of all Tier levels I/ II /III Trouble Tickets. + Reviews… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist** to join our team in the DMV area. We ... + Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes. +… more
- V2X (Springfield, VA)
- …as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array ... and maintain a Counterintelligence (CI) Polygraph. The Systems Administrator II - Desktop Support are the Tier ...+ Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with implementing,… more
- NANA Regional Corporation (Arlington, VA)
- …in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to ... **Job Summary:** Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington,...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- SMX (Quantico, VA)
- …as well as other sections as required + Provide documentation, guidance and instruction to Tier II , and service desks for handling standard Active Directory ... technologies as applicable. The Active Directory Engineer will provide Tier III level Active Directory support and requires knowledge...DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated… more