- Ledbury, Inc (Richmond, VA)
- …departments to create an exceptional brand experience . The Role + Lead the Customer Experience team , using a customer -first mentality by developing ... Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team . Your background in sales management has equipped you to… more
- Michaels (Chesterfield County, VA)
- …the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate ... Store - RICHMOND-CHESTERFIELD, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Under Armour, Inc. (Richmond, VA)
- …**Purpose of Role** The Customer Service Quality Assurance (QA) Manager leads a centralized quality assurance team including 2-3 Quality ... Quality Assurance Manager - Customer Service **Quality Assurance Manager...areas across the business on opportunities to drive improved customer experience and efficiency, delivering on the… more
- Wilson Language Training (Richmond, VA)
- Customer Success Manager **Department:** Customer Experience ...is looking to hire a Customer Success Manager (CSM) to join our team . The ... customer and business goals are met. The Customer Success Manager is responsible for ensuring...health score, expansion opportunities identified, and CNPS + Analyze customer data to improve customer experience… more
- Ford Motor Company (Richmond, VA)
- …of movement to everyone. Are you passionate about creating a seamless, personalized customer experience across multiple touchpoints? Do you have the drive to ... ever-changing digital world. To create this all-new automotive financing experience , we are gathering a team of...apply your expertise in identity management, data integration, and customer experience to solve one of the… more
- Rocket Software (Richmond, VA)
- …for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team ... + Work with the Senior Manager of Customer Solutions Engineering Content Team to set...position + 5+ years Project Management, Consulting, or management experience ; customer facing experience is… more
- Capital One (Richmond, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure ... 8 (12080), United States of America, Richmond, Virginia Senior Manager , Product Management, Customer Services and Strategy...standards are met! We're looking for an experienced product manager to join our team to help… more
- Capital One (Richmond, VA)
- … team can simplify or automate manual processes, reduce risk, and improve customer experience + May develop project plans to execute process development ... (12071), United States of America, Richmond, Virginia Principal Process Manager - US Card Customer Resiliency (Hybrid)...Customer Resiliency, you will be part of a team that drives ~$500MM in annual revenue for Capital… more
- Iron Mountain (Richmond, VA)
- …Success Manager ** Iron Mountain is seeking a Digital Customer Success Manager to join our Professional Services team . The Professional Services team ... can optimize their activities using the product. The Digital Customer Success Manager role is responsible for...value/ROI/proposed outcomes **Qualifications:** + Minimum of 3-5 years of customer success experience , with a focus on… more
- Winland Foods (Richmond, VA)
- The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be ... US Works from Home **Job Type:** Field Sales **Job Posting Title:** Customer Business Manager **Job Description:** **Roles & Responsibilities:** + Responsible… more
- Verint Systems, Inc. (Richmond, VA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a...feedback and recommendations from customers back to the product team . + Advocate customer needs/issues cross-departmentally. +… more
- Quality Technology Services, LLC (Richmond, VA)
- …on a customer 's need. **The Impact You Will Have:** As a **Hyperscale** ** Customer Success Manager ** you will be primary point of contact for a portfolio ... more years of IT, Project Management, Service Delivery or Customer Relationship Management experience + Experience...looking for the best and brightest to join our team . At QTS, we're fearlessly leading the way by… more
- Acosta Group (Richmond, VA)
- …resources (marketing, technology and administration). + Pro-actively share information and customer /principal information with other team members to build ... to support the use of Acosta communication systems. + Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and… more
- Lumen (Richmond, VA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Care Manager IV is the single point of contact for assigned customer ... + * Bachelor's Degree or minimum, 3-5years of related experience * Customer service, problem solving and...and interpersonal communication skills* Collaboration skills and use a team approach to accomplishing work* Self-starter * Ability to… more
- Capital One (Richmond, VA)
- West Creek 5 (12075), United States of America, Richmond, Virginia Sr. Business Manager - Customer Protection **Summary:** As a Senior Manager , Business ... skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies...insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts… more
- Lumen (Richmond, VA)
- …* Meet learning, development, and personal growth objectives to provide a superior customer experience . * Ability to maintain a positive outlook and lead ... top level escalation support for Leadership. * Support management team members when needed. * Anticipate and proactively address...development, and personal growth objectives to provide a superior customer experience . * Ability to maintain a… more
- Public Storage (Williamsburg, VA)
- …**Earn $14.00 Per Hour** **Our Benefits** Total Rewards package available to our team : + We work Flexible and **Full-Time Schedules** between the hours of 9:30am ... at multiple locations; spending time both inside and outside + We assess customer storage needs and make suggestions, including selling packing and moving supplies +… more
- Truist (Richmond, VA)
- …This position will help monitor and drive the business on all aspects of demand, customer experience , and conversion. NOTE: In some Agile teams, there may be ... then prioritize as epics and features. The Senior Product Manager is a thought leader amongst their team...more years of leading cross functional teams 5. Previous experience working as a Product Manager 6.… more
- Capital One (Richmond, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure ... 1 (12071), United States of America, Richmond, Virginia Senior Manager , Product Management, Delivery Experience , Automated Testing..., you will be part of the DevX, Delivery Experience team designing and delivering best-in-class solutions… more
- J&J Family of Companies (Richmond, VA)
- …opportunity to shape and deliver a team comprised of field-based customer facing Cell Therapy Experience Leads (CTELs) supporting the ongoing commercial ... is recruiting for a field-based Site Activation CAR-T Senior Manager , Cell Therapy Experience Lead to support...'s strategic goals. The field-based Site Activation Cell Therapy Experience team will: + Serve as subject… more