- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- Link Solutions Inc (St. Mary's County, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking an IT Service Management ( ITSM ) Technical Lead to join our ... Citizen + DoD Secret Clearance required + Non-remote (relocation incentive available) Our IT Service Management ( ITSM ) Technical Lead will serve as the… more
- BAE Systems (Washington, DC)
- …Skills** **Preferred Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified ... IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will… more
- Leidos (Fort Belvoir, VA)
- **Description** This **Senior** ** IT Service Management ( ITSM ) Problem Manager** position is a specialized role within the DTRA I3TS program. This unique ... Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service...problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. +… more
- The MITRE Corporation (Mclean, VA)
- …+ Enterprise Network Engineering + Network Security + Network Modeling and Simulation + IT Service Management ( ITSM ) + Infrastructure Virtualization and ... passion for technology and a desire to learn. + Familiarity with Digital Services, IT Service Management ( ITSM ) concepts, and the ServiceNow platform. +… more
- Link Solutions Inc (St. Mary's County, MD)
- …available) Our Service Desk Tools Project Manager will serve as the project lead for IT Service Management ( ITSM ) tools. You will be responsible for ... security. Responsibilities: + Provide program and project oversight for ITSM -related efforts, including planning, scheduling, and resource allocation. +...+ Must have at least 10 years of relevant IT Service Management configuration and… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong ... plus + Experience with multiple of the following products: IT Service Management , Event ...in parallel with an awareness for evolving prioritization. + ITSM and/or ITBM implementation experience + ServiceNow Developer Certifications… more
- Leidos (Camp Springs, MD)
- …in enterprise Information Technology ( IT ) Change Management , metrics and reporting, IT Service Management ( ITSM ) process management , or ... other relevant experience required with strong skills in the use of Service Management tools, such as ServiceNow or Remedy. + ITIL certification required or the… more
- Link Solutions Inc (St. Mary's County, MD)
- …lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management ( ITSM ) system. You will provide ... maintenance of dashboards, reports, and data visualizations to track ITSM performance, Service Level Agreements (SLAs), and...least 10 years of relevant analytics, metrics, reporting, and IT Service Management experience. Preferred:… more
- Amentum (Washington, DC)
- …guidance + Experience creating and executing federal technology roadmaps + Familiarity with IT service management ( ITSM ) practices, particularly aligned ... integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery.… more
- General Dynamics Information Technology (Fairfax, VA)
- … Management ,ServiceNow Platform,Software Systems **Certifications:** Certified Implementation Specialist - IT Service Management (CIS- ITSM ) | ... Administrator (CSA) + ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM ) + **Location:** Remote + **US Citizenship… more
- Leidos (Arlington, VA)
- …best practices. + Demonstrated experience in IT Enterprise Service Delivery, IT Service Management ( ITSM ), and ITIL frameworks within the ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for a high-visibility government program. Position Overview The… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Server operating systems in a production environment. + Understanding of and experience applying ** IT Service Management ( ITSM ) best practices** , ... Minimum of three (3) years of experience in an IT support or customer service role, with...automate routine tasks** , streamline processes, and support system management . + Familiarity with **Jira Service Desk**… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- Steampunk (Mclean, VA)
- …developing, configuring, and implementing solutions within the ServiceNow platform to support enterprise workflows, IT Service Management ( ITSM ), IT ... Operations Management (ITOM), Customer Service Management (CSM), and other platform capabilities. This role works closely with product owners, business… more
- SAIC (Chantilly, VA)
- …facilitating the allocation of those requirements to a development team. A strong acumen of IT Service Management ( ITSM ) practices, such as ITIL, CMMI, ... of success associated with each sprint and program increment. + Identify service delivery deficiencies and suggest rework to improve offerings. + Capture success… more
- ManpowerGroup (Washington, DC)
- …brings strong hands-on experience with **ServiceNow EC Pro** , ServiceNow Portal Development, and ** IT Service Management ( ITSM )** , along with the ... experience with: + ServiceNow Platform + ServiceNow Portal Development + ServiceNow ITSM + **ServiceNow EC Pro (required)** + Strong understanding of web development… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- Huntington Ingalls Industries (Fairfax, VA)
- …team of Help Desk support staff. + Recent expereince overseeing the use and optimization of IT service management ( ITSM ) tools and ticketing systems. + ... professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies...Relevant IT or Project Management certification, such as PMP or ITIL. HII is… more
- Leidos (Lorton, VA)
- …and lead efforts to optimize the instance. + Provide technical guidance and support for ServiceNow IT Service Management ( ITSM ) and the IT Asset ... seeking an experienced ServiceNow Software Development Manager, to join an internal service center group under the Digital Modernization Sector and the Repeatable… more