- Link Solutions Inc (St. Mary's County, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Tools Project Manager to join our team at ... US Citizen + DoD Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Tools Project Manager will serve as the … more
- Link Solutions Inc (St. Mary's County, MD)
- …of ITSM platform issues, ensuring stability, security, and minimal downtime. + Collaborate with the Service Desk Tools Project Manager to align technical ... (ITSM) Technical Lead will serve as the technical lead for the Enterprise Service Desk 's IT Service Management (ITSM) platform. You will oversee the system… more
- Link Solutions Inc (St. Mary's County, MD)
- …incident resolution times, and service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical ... the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. You will provide… more
- Cayuse Holdings (Washington, DC)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ... Agent provides customer service solutions within service level agreements using company and project … more
- Epsilon, Inc (Arlington, VA)
- …partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services, ... are committed to delivering excellence without compromise and who view customer service as a top priority. **Compensation and Benefits:** We offer competitive… more
- Bilfinger Industrial Services Inc. (Prince Frederick, MD)
- …Graduates Bilfinger Careerstart Nearest Major Market:Washington DC Job Segment: Project Manager, Construction, Help Desk , Information Technology, Engineer, ... Project Manager - Prince Frederick, MD Centennial is...software using RS Means or other line items estimating tools ;Develops pricing for non-scheduled line items + Subcontractor Management:… more
- Bilfinger Industrial Services Inc. (Reston, VA)
- …Professional Bilfinger Operations Nearest Major Market:Washington DC Job Segment: Project Manager, Help Desk , Information Technology, Construction, Manager, ... Project Manager - Remote Centennial is a national...line items into Unit Price Book software using estimating tools and systems;Develops pricing for non-scheduled line items +… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... F-35 program, to include development, production, and sustainment. Our Technical Planning Project Manager, located in Crystal City, Arlington, VA, supports the F-35… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …years of experience in any of the following: data center management, service desk , network infrastructure, telecommunications, or cloud solutions **Experience** ... experience working in any of the following: data center management, service desk , network infrastructure, telecommunications, or cloud solutions… more
- Leidos (Arlington, VA)
- …for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable ... Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment...management, scheduling, cost control, change management, and use of project tracking tools + Provide hands-on leadership… more
- General Dynamics Information Technology (Washington, DC)
- …(AS) degree **Experience** + **8+ years** of related IT support experience ( Service Desk , Deskside Support, VIP/Executive Support, or similar) **Technical ... complex technical information in clear, executive-friendly language + Familiarity with ** project management** tools and techniques (Agile, Scrum, or Kanban… more
- Development InfoStructure (Camp Springs, MD)
- …ICAM SharePoint site housing SOPs, artifacts, and process descriptions User Adoption, Service Desk Enablement, and Training + Coordinate User Acceptance Testing ... in coordination with the ICAM ITPM Audit Liaison Agile Project Leadership & Delivery Oversight + Establish and maintain...and customers + Develop procedure documents for the USCIS Service Desk to support ServiceNow inquiries 24x7… more
- Marriott (Bethesda, MD)
- …lessons learned and stakeholder feedback. + Partner with Global Deployment Support, Service Desk , Marriott's Technical Operations Center (MTOC), and ServiceNow ... managing real-time updates in partnership with the cutover workplan and cutover execution tool teams, and running the command center meeting cadence. The Run of Show… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and maintain the overall… more
- NANA Regional Corporation (Washington, DC)
- …IT environments, tools , and infrastructure standards. + Experience with Service Desk management and performance monitoring metrics. **Job ID** 2025-18202 ... Bases and Stations worldwide, ensuring application functionality, development, maintenance, and service desk operations align with United States Marine Corps… more
- TekSynap (Washington, DC)
- …degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools , and best practices. + Experience with quality management ... assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder… more
- Cayuse Holdings (Arlington, VA)
- …the UTS and Incident Reporting Portal (IRP) requirements. + Coordinate stakeholder and Service Desk processes and tool interoperability. + Define, measure, ... and tracks requests for information (RFI) and requests for service . This position performs all duties and responsibilities in...time sensitive environment. + Active contributor to projects, or project steps within a broader project , and… more
- Leidos (Bethesda, MD)
- …path. Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center under our 10-year ... during standard business hours, with rotational coverage of the service desk as early as 6am or...environments + Manage, maintain, configure, and deploy system integration tools such as Kubernetes, Rancher, Helm + Develop scripts… more
- Clark Construction Group, LLC (Capitol Heights, MD)
- …primarily a Washington DC position, however traveling and interacting with multiple project teams across various locations throughout the US is also available. ... Provide input and coordinate with other trades on each project + Maintain safety and quality standards on all...if trained and certified to operate. (Note: Powder activated tools , and JLG lifts and other operations that may… more
- HCA Healthcare (Fredericksburg, VA)
- …office service requests and incident resolutions through the Division Service Desk . Reviews problem tracking databases. d) Documents interactions with ... for HCA IT&S. Using a balanced combination of customer service , project management, sales, leadership, training, and...as a subject-matter expert for provider support to the Service Desk Community. **3. Access:** a) Collects,… more