- Verint Systems, Inc. (Charleston, WV)
- …and professional growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Sr . Customer Success Manager ( Sr . CSM) is a ... recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage account...+ Minimum of 7-10 years of experience in a customer -facing role focused on Customer Success… more
- Trellix (Charleston, WV)
- **_Job Title:_** Senior Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The ... architected security. More at https://trellix.com . **_Role Overview:_** The Customer Success Manager (CSM) is responsible for...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- Rocket Software (Charleston, WV)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- Confluent (Charleston, WV)
- …Streaming Platform. Data Connects Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- Confluent (Charleston, WV)
- …Streaming Platform. Data Connects Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- Teradata (Charleston, WV)
- …assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of ... thought leadership to influence and build trust at different customer levels including senior /executive management, IT decision...on customer -facing roles (eg, pre-sales, strategic consulting, customer success role, etc.) with a strong… more
- J&J Family of Companies (Charleston, WV)
- Senior Technical Support Engineer | Remote US - 2406220753W...measures to avoid future issues. + Acts as a customer advocate to represent customer needs ... **Description** Johnson & Johnson is recruiting for a Senior Technical Support Engineer to join our Service Solutions...worlds most pressing healthcare challenges. We know that the success of our business and our ability to deliver… more
- Confluent (Charleston, WV)
- …roadblocks. Overall, we look upon Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of sustained success ... with Product and Engineering teams, and serve as a key Product advocate across the Customer , Partner and Industry ecosystem + Forge strong relationships with key… more
- FranklinCovey (Charleston, WV)
- …learning methodologies. + Experience working in a subscription environment. + Certification in Customer Success (eg CCSM) or related field. + Use of Salesforce ... + FranklinCovey client admin or facilitator experience. + Sales or Customer Success Manager experience. Location-specific compensation: California - Anticipated… more
- SitusAMC (Charleston, WV)
- …growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but ... + Reviews deliverables prepared by team before passing to customer + Understands how and when to make a...determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays,… more
- Teradata (Charleston, WV)
- …+ Telco + Achieving expansion targets - in coordination with Account Executives, Customer Success Managers, and Industry Strategists, you will build and manage ... from target customers and prospects. Comfortable with engaging with senior stakeholders they identify, co-lead and co-manage sales motions...post PoC / PoVs and create supporting proposals. + Customer Success : Works with Customer … more
- Highmark Health (Charleston, WV)
- …Recognize systemic risks to change realization and escalate the concerns to senior executives immediately after recognition . Display an ongoing commitment to ... in hiring and termination decisions, coaching and development, rewards and recognition , performance management and staff productivity. Plan, organize, staff, direct… more
- Evolent Health (Charleston, WV)
- …leading a team of individuals responsible for the overall client success . **Collaboration Opportunities:** + Supporting an assigned book of business strategically ... to achieve objectives, including relationship, growth, retention, and customer goals. Including Manage risks and developing opportunities associated with current… more
- Highmark Health (Charleston, WV)
- …functional and intuitive messaging and microcopy that guides our users to success . **ESSENTIAL RESPONSIBILITIES** + Clearly define and document the decisions and ... needs of our business partners and suggested edits from senior subject experts. + Act as an ambassador for...and reimagine how we do business to deliver superior customer experiences. + Foster collaboration by involving others as… more
- Highmark Health (Charleston, WV)
- …resources available to transition to AHN or other community providers. + Advocate for the member by providing assistance with transferring medical records, making ... membership, claims, eMarketing, etc.). Identify any opportunities for process improvements. Success will be dependent on partnering with the appropriate subject… more
- SitusAMC (Charleston, WV)
- …growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but ... Coordinate with upper management on staffing needs for the success of project role outs performed by operations +...and execute tasks in a high-pressure environment + Exceptional customer service orientation + The ideal candidate should be… more
- Lionbridge Technologies (Charleston, WV)
- …customer data, competitive analysis, and pricing information to internal teams. + Advocate for clients and maintain a customer -focused approach. + Provide ... dynamic Business Development Director to drive top-line revenue growth through new customer acquisition and expansion of our comprehensive gaming services. This role… more