- Truist (Charlotte, NC)
- …and Business Performance group. Using an interdisciplinary approach of leveraging Speech Analytics Software with various analytical, customer journey techniques, ... Manager and Supported Partners to build, refine and execute queries in Speech Analytics Tool. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the… more
- US Bank (Charlotte, NC)
- …US Bank's journey to be a leading, customer-centric organization. The role of the Speech and Text Analytics Reporting team within the Voice of the Customer ... project and program management skills. + Knowledge of and experience with speech & text analytics (eg, Nexidia/Qualtrics/AWS) is highly desired. Experience… more