- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Fresenius Medical Center (Franklin, TN)
- …teams on the accurate and timely resolution of outstanding issues. + Serve as a subject matter expert ( SME ) by providing in-depth analysis, review ... within the assigned function(s). + May serve as a contact for cross-divisional teams. + Mentor other staff as...Assist with various projects as assigned by a direct supervisor . Additional responsibilities may include focus on one or… more