- National Safety Council (Billerica, MA)
- …Safety + Roadway Security + Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in our mission to save lives and ... Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor...At least 2 years of relevant customer service or call center experience preferred + Requires prolonged… more
- Dana-Farber Cancer Institute (Brookline, MA)
- …and monitors key performance indicators and call metrics. + Collaborates with Training/ Quality Assurance team to onboard and train new staff, develop and ... Patient Representatives to ensure all calls received by the Welcome Center , DFCI's internal call center , are handled in accordance with established… more
- Hildebrand Self-Help Center (Cambridge, MA)
- …program quality and staff supervision. * Monitor programs for content, quality assurance , service delivery, equality, and procedural consistency. * Review ... for clients and staff while implementing systems to improve quality of care and consistency of program delivery. RESPONSIBILITIES:...Schedule 1st shift staff, ensure coverage for staff PTO, call -outs and emergency call outs. * Minimize… more
- Wolters Kluwer (Waltham, MA)
- …in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure. Will work to identify the root cause of ... SENIOR SYSTEMS ENGINEER (Data Center ) Position Location: Waltham, MA **Job Description** SSE...solutions that are correct, with zero rework. + Share on- call rotation with other team members. **Qualifications** + BS… more
- Hildebrand Self-Help Center (Cambridge, MA)
- …all Congregates and at Co-Shelters as needed. + Monitor programs for content, quality assurance , service delivery, equality, and procedural consistency. + Review ... for weekend operations in absence of the FSWS. + If there is a weekend call -out that cannot be covered by shifting another staff, getting relief staff or another… more
- Beth Israel Lahey Health (Haverhill, MA)
- …of services for clients. + Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality initiatives (Response Time, ED ... a Triage Clinician Evening Manager for our Emergency Services Call Center ! The Triage Evening Manager is...documentation are in compliance with the organizations methods of Quality Assurance . + Build and maintain effective… more
- Olympus Corporation of the Americas (Westborough, MA)
- …series of learning activities centered around professional development and business acumen. Quality Assurance and Regulatory Affairs is responsible for ensuring ... product and support the submissions to global regulatory authorities. + Sustaining Design Quality Assurance : During this rotation, the participant would be a… more
- Tufts Medicine (Boston, MA)
- …continuing education of group by preparing discussions and talks as assigned. + Performs quality assurance tests as indicated by hospital and JCAHO protocol, and ... care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center...and patient follow-up. + Under chiefs' direction, sets up quality assurance assessments in areas such as… more
- Beth Israel Lahey Health (Burlington, MA)
- …of aspesis to maintain integrity of the sterile field. 7. Participates in the quality improvement/ quality assurance process at the unit level. 8. ... and weekend rotation based on department needs. Weekend, weekday call is required based on department needs and department...department needs and department guidelines. Lahey Hospital and Medical Center is now offering up to a $15,000 signing… more
- Beth Israel Lahey Health (Burlington, MA)
- …of aspesis to maintain integrity of the sterile field. . Participates in the quality improvement/ quality assurance process at the unit level. . Communicates ... night and weekend rotation required based in department needs. Call is also required based on department needs and...on department needs and guidelines. Lahey Hospital and Medical Center is now offering up to a $15,000 signing… more
- Veterans Affairs, Veterans Health Administration (Manchester, NH)
- …ensure efficient operation of PCMHI programming, program monitoring, outcome measures, and quality assurance . 7. Responsible for daily PCMHI program operations ... Mental Health Integration (PCMHI) program at the Manchester VA Medical Center and outlying Community Based Outpatient Clinics (CBOCs). Responsibilities Social Work… more
- Lumen (Boston, MA)
- …motivate team of employees to consistently meet and/or exceed daily, weekly and monthly + call center objectives. + Clearly communicate call center and ... assigned projects + Successfully manage competing priorities + Perform Quality Assurance Observations for team members and...starter, able to work effectively in a fast paced call center environment + Strong knowledge of… more
- Tufts Medicine (Boston, MA)
- …proctoring and/or monitoring of a physician's performance. + Patient safety and quality assurance of clinical services with development and implementation of ... **Director of Cornea, External Disease, and Refractive Surgery** _New England Eye Center at Tufts Medicine_ The Department of Ophthalmology at Tufts Medicine is… more
- Beth Israel Lahey Health (Burlington, MA)
- …of aspesis to maintain integrity of the sterile field. 7. Participates in the quality improvement/ quality assurance process at the unit level. 8. ... accountability are central to the delivery of individualized high quality patient care. Requires a minimum of 2 years...initiatives. 11. Must be able to take assignment of "on- call " for specified nights, weekends and holidays. 12. Handles… more
- Commonwealth Care Alliance (Boston, MA)
- …is a plus. Required Experience: + At least six months recent experience in a call center environment + Currently or recently employed in customer service, public ... working in a quality -focused environment with an emphasis on behavioral based quality assurance program Desired Experience: + Experience in health care, ,… more
- North Shore Community Health (Peabody, MA)
- …immunization, and health education events sponsored by NSCH. + Takes part in quality assurance and patient care assessment activities. PCMH relies on each ... to customer service, population management, appropriate delegation, and participation in the quality initiatives of the health center . Because of the inherent… more
- Tufts Medicine (Boston, MA)
- …testing for all point-of-care devices, which includes daily, weekly, monthly, and quarterly quality control/ quality assurance metrics. Also assists in annual ... care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center...hours may exceed scheduled hours, even when not on call , due to emergency cases or unforeseen circumstances. **Additional… more
- Dartmouth Health (Nashua, NH)
- …and maintains a pro-active approach in dealing with patient concerns. * Participates in Quality Assurance and quality control programs. * Ensures that ... obtain optimal studies. Operates complex equipment accordingly. * Performs adult echoes on- call . Participates in pediatric on- call echoes with the assistance of… more
- Encore (Boston, MA)
- …procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the Big Picture by efficiently ... team and fosters a collaborative environment that values learning and a commitment to quality . This role manages venue(s) with $1M - $8M in revenue and will report… more
- Humana (Boston, MA)
- …to the Finance team. Supports system monitoring, file transmissions, member communications, call center inquiries, and production issues resolution. Works well ... a project team in determining objectives and approaches to assignments. Assists with quality assurance and user acceptance testing. Collaborates with the Risk… more