- Cambridge Savings Bank (Waltham, MA)
- …track-record building customer -centric solutions in multi-channel environments. + 7+ years' experience in CX management, customer journey design, user ... POSITION: CX /UX Lead Summary: At Cambridge Savings...-centric experiences. In this role, you will craft innovative customer experience strategies founded on data-driven insights… more
- Wolters Kluwer (Boston, MA)
- ** Lead CX /UX Research Consultant - Remote R0042425** **The Company** Wolters Kluwer is a global leader in professional information services. Business Owners and ... insight, driving technology capabilities for local product innovation. **The Position** The Lead UX/ CX Research Consultant, reporting to the Director of UX/… more
- Mathematica (Boston, MA)
- …a consistently positive experience working with Mathematica. * Work with the CX lead and business unit leadership to resolve escalated client issues, ... experience . * Core Responsibilities:* * Partner with the lead of Client Experience ( CX )...duties may be assigned as needed Position Requirements: * Experience in CX management, customer … more
- Iron Mountain (Boston, MA)
- … leader skilled in VoC research and translating insights into programs that improve customer experience and lead to expanded relationships with customers? If ... a provider of business SaaS solutions. * Subject matter expertise in Customer Experience , preferably with professional CX certification. * Understanding of… more
- CVS Health (Wellesley, MA)
- … champion for CVS Health's 9000+ retail stores. You will report to the Lead Director of Customer Experience , Enterprise Insights. The role supports ... collaborative and agile environment. **Position Summary** The Senior Manager of Retail Customer Experience will have primary responsibility for the day-to-day… more
- Quickbase (Boston, MA)
- …SVP, Business Operations, you will support the design and implementation of our Customer Experience ( CX ) strategy, which includes: team segmentation, ... Annual Operating Plan (AOP) . Business Partner to the Customer Service executive and the senior CX ...definition of requirements for core systems (PSA, case mgmt., CX ) needs . Lead the biweekly … more
- Amazon (North Reading, MA)
- …and achieving ramp up targets. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal ... Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our … more
- Amazon (Boston, MA)
- …global, highly visible role, and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX ) organization. As a Sr. Manager, TPM, ... MSP CX * Develop the Capacity Planning Program roadmap across the MSP CX Organization that can proactively scale to customer demand in the coming years.… more
- M&T Bank (Boston, MA)
- **Overview:** As a Lead Experience Strategist within the Customer Experience Organization, you will be part of a team of designers dedicated to solving ... concept development. Engage cross functional colleagues (ie, business partners, CX partners, operations, technology, compliance) to ensure business objective… more
- CVS Health (Wellesley, MA)
- …Additionally, you will leverage data analytics to gain deep knowledge of the customer experience , use data and analytics to optimize marketing campaigns, and ... personal, convenient and affordable. CVS Health is seeking a Lead Decision Scientist to join our team. As a...deployment of technology to optimize all aspects of a customer 's experience + Engage with marketing stakeholders… more
- J&J Family of Companies (Boston, MA)
- …Digital Shelf Lead is a high-impact role within the internal US Consumer Experience ( CX ) Team for Kenvue Consumer Health brands. * Deliver accelerated growth ... Digital Shelf Optimization Lead - 2407024476W **Description** ** Lead , Digital...journey and continuously optimizing tactics for a seamless consumer experience that drives conversion. * Own end-to-end content creation… more
- Ford Motor Company (Boston, MA)
- …**OneCX** *Conduct ongoing OneCX analysis and identify dealer opportunities for improvement. * Lead the Customer Experience Specialist and dealers to ... position ** The manager's role is to drive best-in-class CX , and a loyalty focused culture by delivering upon...ongoing OneCX analysis and identify dealer opportunities for improvement Lead the Customer Experience Specialist… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... at www.verint.com . **Overview of Job Function** The Manager, Customer Success Operations will lead and optimize...Operations will have a strong background in data analytics, customer success platforms like Totango, Pendo, and experience… more
- Deloitte (Boston, MA)
- …prepare and organize workshops. Advise on capabilities and solutions of the SAP CX /CRM portfolio for sales automation and customer service processes, and ... Business blueprint, flow mapping and business requirements analysis). + Lead functional consultants in the design and execution of...that accelerate results Qualifications Required + 8+ years of experience in SAP CX implementations in Sales… more
- Deloitte (Boston, MA)
- …and confirm business requirements. Advise on capabilities and solutions of the SAP CX /CRM portfolio for sales automation and customer service processes, and ... Cloud and SAP Service Cloud environment (aka Cloud for Customer , C4C) to meet the client's requirements. Professionals in...that accelerate results Qualifications Required + 5+ years of experience in SAP CX implementations in Sales… more
- Forrester (Cambridge, MA)
- …and growth. + Identify key enablement and change management needs for the customer success organization and help lead change management efforts. + Partner ... + Build a strong partnership with product, sales operations, CX , and customer marketing leaders to ensure...15+ years of relevant experience . + Prior experience in leading and/or building a customer … more
- Eastern Bank (Lynn, MA)
- …working closely with the Treasury Services Manager to oversee the onboarding experience , coach staff and continually improve CX delivery to high-touch ... check issue files, BAI files & Image Cash Letter (ICL) transmitted to the bank/ customer . + Takes lead /SME role on enterprise-wide projects that align with cash… more
- Santander US (Boston, MA)
- …+ Stay current with industry trends, emerging technologies and best practices in customer research Qualifications + 10+ years of experience conducting diverse ... Director, Customer Insights Boston, United States of America **...with over 160 million customers and 167 years of experience , and we are on a unique mission to… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... following continuous integration and continuous deployment processes. Additionally, they lead the implementation of new solutions and provide recommendations to… more
- Chewy (Boston, MA)
- …behalf of our customers and influence leaders across the company when customer experience is represented. **What You'll Do:** + Lead the customer ... Discovery Personalization, Experimentation, CRM, Content Platform, Recommendations (Upper Funnel CX ). + Work cross-functionally with all partners and Executive teams… more