- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- State of Massachusetts (Chelsea, MA)
- …within the End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing of Tier 1 support and infrastructure ... the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the...part-time, professional, or practical experience in information technology customer service and end user support… more
- State of Massachusetts (Chelsea, MA)
- …assistance within the End User Support Contact Center. We are seeking a * Service Desk Intern* who will learn what it is like to be part of day-to-day ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...terminology to be able to present ideas in a user -friendly language to non-technical staff and end … more
- State of Massachusetts (Boston, MA)
- …troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity ... *OFFICE of the COMPTROLLER (CTR)* * * * Service Desk Analyst, EDP II* *...1 hardware, software, and network issues, providing guidance to end -users. . Manage and maintain accurate incident records in… more
- Cayuse Holdings (Boston, MA)
- **Overview** **JOB TITLE:** Service Desk Agent **SALARY:** $20.00-$22.00/hr **EMPLOYEE TYPE:** Part-Time Hourly Non-Exempt - Potential to turn into a Full-Time ... profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service...+ IP Telephony setup and support + Creation of end user accounts and setting permissions +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require… more
- Robert Half Technology (Cambridge, MA)
- …to the fast-paced nature of the work environment * Reset passwords and provide end - user training as necessary * Maintain a detail oriented disposition while ... Description We are seeking a diligent Help Desk Analyst to join our team in the...and other account management tasks * Ability to provide end - user training on a variety of software… more
- Candela Corporation (Marlborough, MA)
- …are concerned with the support, maintenance, and administration of the end user -related environments.This includes basic network services, hardware (computers, ... and cloud platforms (Office 365, Azure, Intune). **General Responsibilities** . Provide end - user support for corporate devices running Windows10/11, Mac OS X,… more
- Children's Hospital Boston (Boston, MA)
- …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
- Beth Israel Lahey Health (Beverly, MA)
- …incident management. *Acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... Level 1 support providing basic to intermediate support. Exceeds end - user expectations by meeting established SLAs and...cross-training and acts as an escalation point for the Service Desk .** **Acquires an understanding of BILH-centric… more
- Center For Health Information And Analysis (Boston, MA)
- …environment. + 5+ years of experience supporting Microsoft Operating Systems; preferably in a service desk environment with a help desk ticketing system and ... Microsoft Windows OS desktop images. + Solicit the AVD user community for feedback on what their experiences are...printers, LAN and other miscellaneous hardware equipment problems for end users. + Manage Azure Active Directory for Azure… more
- Reynolds & Reynolds (Andover, MA)
- …will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end ... skills in hardware and software troubleshooting + Excellent customer service skills through verbal and written communication + Must...+ Must be willing and able to sit at desk or be on your feet and walk for… more
- Avnet (Boston, MA)
- …web features using Ruby on Rails, Postgres, and BigQuery, ensuring an excellent user experience for our web community of engineers. + **System Architecture** : ... & Google Cloud** : Manage deployments and optimize our back- end infrastructure, leveraging Heroku and Google Cloud. + **DevOps...team, which uses React, to deliver cohesive and engaging user experiences. + **Code Reviews & Mentorship** : Review… more
- State of Massachusetts (Boston, MA)
- …Case Management System:_* . Support the implementation of the End to End case management system, including answering basic user questions, triaging more ... ensuring that the Coordinators and the RAAs are equipped to ensure effective service delivery. The Supervisor is also responsible for collecting feedback from the… more
- Deloitte (Boston, MA)
- …governance, risk & control framework, content definition & standardization, training and end user enablement Implement - configuration and as needed, customized, ... from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow… more
- Eastern Bank (Boston, MA)
- …support to the executive team. They also serve as an escalation point within the Service Desk team for tier one and tier two support of complex incidents ... solutions to complex technical issues to best support the end - user computing needs of Eastern Bank. +...of Microsoft System Center suite of products (Configuration Manager, Service Manager, Endpoint Manager (Intune), and Operations Manager) +… more
- Tufts Medicine (Burlington, MA)
- …with team members to develop and design BI Reports and analytics initiatives for end users using a variety of data sources to support enterprise objectives. **Job ... specifications with guidance. 9. Works collaboratively with others in meeting user expectations and team deadlines. 10. Writes medium-to-complex code. 11.… more