- Bright Horizons (Newton, MA)
- The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct ... engagement on tickets, service level monitoring and team mentorship. They...an industry specific, post-secondary program with a focus on IT . Bachelor's Degree in Computer Science, Information Technology, or… more
- Zones LLC (Boston, MA)
- …to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level ... IT Help Desk Technician Professional Services...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Boston University (Boston, MA)
- …and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support, a large team (100) ... to join the ranks of our highly dynamic, diverse team ! Individuals will have the opportunity to serve the...and second level technology support for 200+ IS&T provided IT services, while providing a positive experience for our… more
- Robert Half Technology (Boston, MA)
- …effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team . + Lead, mentor, and develop a team ... top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service...heart of the operation, leading, mentoring, and developing a team of 3 Service Desk … more
- State of Massachusetts (Chelsea, MA)
- …owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the first point of contact for ... End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing...effectively collaborate and communicate with other End User Support Team members, internal and external IT support… more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required. --1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- GovCIO (Boston, MA)
- …+ Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills and Experience + ... Desk Manager will manage and lead the help desk teams and coordinates complex IT projects...and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and… more
- Dana-Farber Cancer Institute (Boston, MA)
- …after-use cleaning, and technical troubleshooting issues of patient-use iPads. + Opening help desk tickets as needed and navigating IT issues with the support ... The Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor...necessary. + Triaging issues as they arise, and opening IT tickets as needed. + Daily end of day… more
- Delaware North (Nashua, NH)
- …and/or professional certification reimbursement. **Responsibilities** + Train and supervise the front desk team members to ensure adherence to quality standards, ... Delaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at... Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk Apply Refer a Friend Back **Date Posted:** 08/15/2024 **Requisition Number:** 8246 **Location:** Cambridge **Work Days:** Mon thru Friday ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Delaware North (Nashua, NH)
- **The Opportunity** Delaware North Gaming is hiring a full-time or part-time Front Desk Clerk to join our team at The Sheraton in Nashua, New Hampshire. As a ... Front Desk Clerk, you must be friendly, outgoing, and customer- service focused when addressing guests, so making a great impression is key. **Pay** $16.00 -… more
- Marriott (Boston, MA)
- …all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine ... Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance...beyond, enjoy being part of a small yet ambitious team , and love learning how to always improve -… more
- Deloitte (Boston, MA)
- …and necessary US Government system accounts + Escalates issues as needed to Enterprise Service Desk on behalf of customers + Adheres to enterprise rules and ... the center of our client's business. By joining our team , you could help C-suite and program leaders transform...devices. + At least five years of experience providing IT Support (Desktop/Help Desk ), systems administration, and… more
- GovCIO (Boston, MA)
- … process, knowledge artifacts, and other documentation. + Collaboration across entire project team functional areas to ensure help desk is in alignment with ... and support of Veteran Affairs. + Resolution of help desk tickets received from the end users. + Interacting...from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track… more
- Wayfair (Boston, MA)
- …and cloud services. We are looking for Co-ops for: IT AV Tech Co-ops, IT Onboarding Co-ops, and Service Desk Co-ops. Please see the specific job ... 2024 - June 20, 2025 Employee Tech is Wayfair's IT Department. The team is on a...within the IT process is a plus Service Desk Co-op As a Service...IT process is a plus Service Desk Co-op As a Service Desk… more
- IT Concepts (Manchester, NH)
- …government customers, we are looking for driven and innovative individuals to join our team . IT Concepts, Inc. (ITC) is seeking an experienced Customer ... Service Engineer (System Administrator) to support our VA-ESOM- End...user satisfaction. + Assist in delivering both remote and desk -side technical support, responding to IT support… more
- GovCIO (Boston, MA)
- …hiring for a Customer Support Professional to provide outstanding desk -side support, regularly scheduled backups, network storage allocation, and preventative ... an active Secret clearance.** **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and… more
- Parker Hannifin Corporation (Woburn, MA)
- …operations. Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + ... Digital & IT Analyst Location : Woburn, MA, United States...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- Insight Global (Acton, MA)
- …IT Asset Management Lead out of their Acton, MA site to lead a small team of IT Asset Management Technicians and support engineers across the company. You and ... your team will be on-site five days a week handling...Requirements - 3+ year of experience in a help desk or IT support role - Strong… more
- Newell Brands (Boston, MA)
- …projects, and provide production support services. This person will also assist other IT team members when needed. RESPONSIBILITIES: + Work with worldwide ... complete testing for new functionality + Manage and prioritize service desk tickets to meet individual deadlines... tickets to meet individual deadlines + Support Global IT team members QUALIFICATIONS: + Bachelor's degree… more