- State of Massachusetts (Everett, MA)
- …are responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical assistance ... to work as an Educational Specialist C on the Problem Resolution Team in the Everett office....issues and concerns, and guide them to avenues of resolution including into the PRS system as… more
- Baylor Scott & White Health (Boston, MA)
- …**KEY RESPONSIBLITIES** + Conduct security investigations and lead security incident response in cross-functional environment and drive incident resolution + ... **JOB SUMMARY** The Sr. Incident Response Engineer will take on the lead cyber...and stakeholders. **KEY SUCCESS FACTORS** + More advanced leadership, problem solving, team building, and judgment-making skills. + Skilled… more
- Pearson (Boston, MA)
- …clients + Skilled at client-relationship management to include scope management, client satisfaction, problem response and resolution , and risk management + ... of a successful Statewide Kindergarten through High School student assessment system . The Test Development Manager (TDM) provides broad-based assessment solutions… more
- Advocates (Groton, MA)
- …and community agencies by providing documented case consultation, program development and problem resolution . + Provide information and referral services to ... needed. + Be aware of diverse cultures and belief systems ; willing to be flexible and examine one's own...+ Actively participate in the ride-along function of the Co- Response model. + Provide behavioral health assessments to individuals… more
- Advocates (Lowell, MA)
- …Maintain linkages with community services by providing documented case consultations and problem resolution , and referring individuals to appropriate services. + ... and maintain a thorough knowledge of managed care and health insurance systems ; provide other clinicians with managed care information and resources pertinent to… more
- Ensono (Boston, MA)
- …documentation of issue cause, action, and resolution in the designated problem tracking system . + Process configuration changes of processors and equipment ... products. + Experience using various system monitoring software in problem determination, particularly for performance/ response problems. + Strong analytical… more
- Ryder System (Boston, MA)
- …the areas of response , throughput, and availability + Remedy incident ticket problem resolution + Participate in 24x7 on-call rotation + Implement network ... incidents + Network upgrades, and routine hardware configuration + Daily maintenance and problem resolution on the LAN/WAN environment + Participate in 24x7… more
- Ryder System (Boston, MA)
- …managing customer expectations, and ensuring process adherence that results in timely response to user requests for operational or technology improvements, and acts ... and end users, establishing relationships with key individuals. + Oversees the system applications in an assigned area to ensure security compliance and optimum… more
- ThermoFisher Scientific (Waltham, MA)
- …customer experience. + Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution . + Provides up-to-date ... self-starter with strong communication. + Thorough knowledge of Microsoft Windows operating systems , PC hardware and desktop application products. + Well oral and… more
- Amazon (Boston, MA)
- Description Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? ... and site-level maintenance teams to maximize the performance of advanced robotics systems . You will develop deep technical and functional subject matter expertise… more
- Blue Cross Blue Shield of Massachusetts (Boston, MA)
- …focus on API/EDI/EDA integration. Your unwavering commitment to troubleshooting and problem -solving excellence will play a crucial role in maintaining the integrity ... and performance of our healthcare systems . In this key role, you will not only...Flex persona. Your Day to Day + Oversee the resolution of complex technical issues, ensuring timely and effective… more
- Highmark Health (Boston, MA)
- …disciplines in customer reviews and planning, design and technical walkthroughs, and problem resolution and decision making. + Interact with departments across ... RESPONSIBILITIES** + Specify, define and design large or complex systems , solutions, networks, infrastructure elements, or processes. + Govern appropriate… more
- Eversource Energy (Southborough, MA)
- …Operations analyst will be responsible for resolving exceptions within the AMI system , ensuring accurate and timely meter data flow, and coordinating with various ... operational efficiency\. This role requires strong analytical skills, exceptional problem \-solving abilities, and a deep understanding of metering infrastructure and… more
- MIT Lincoln Laboratory (Lexington, MA)
- …user community as well as external vendors to maintain communications related to problem resolution , systems upgrades, services and product research + ... detecting cyber threats, reviews and triages security alerts, and other suspicious system or network activity. The Threat Assessment Team is actively involved with… more
- BJs Wholesale Club (Marlborough, MA)
- …management solutions within the organization. This role combines expertise in IAM systems with DevOps practices to ensure the security, efficiency, and scalability ... + Implement DevOps practices to streamline the deployment and management of IAM systems . + Ensure IAM systems are integrated with other IT infrastructure… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and mobile devices. This individual also supports all standard operating systems , software applications, and vendor devices. The position requires an attitude ... find answers from documented solutions and research technical issues to resolution is critical. **Job Description:** **Essential responsibilities including but not… more
- ThermoFisher Scientific (Waltham, MA)
- …approach: applies root cause analysis (RCA), critical thinking and problem -solving skills to identify site processes failure and corrective/preventive actions ... issues to clinical management expeditiously and follow all issues through to resolution . May need to maintain regular contact between monitoring visits with… more
- Eversource Energy (Westborough, MA)
- …the values of Eversource\. + Leads team to ensure prompt customer crisis/urgent problem resolution as situations arise; seeks ways to mitigate situations so ... and maintenance of mechanical, electrical, and other highly specialized building systems for the corporate buildings within the Eversource Facilities' portfolio of… more
- Eversource Energy (Southborough, MA)
- …Lead will be responsible for overseeing and resolving exceptions within the AMI system , ensuring accurate and timely meter data flow, and coordinating with various ... operational efficiency\. This role requires strong analytical skills, exceptional problem \-solving abilities, and a deep understanding of metering infrastructure and… more
- Envista Holdings Corporation (Nashua, NH)
- …manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution , and business and territory planning. + Proven ... and meeting and/or exceeding their expectations. + Provides timely response and resolution to customers' requests, such...2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a… more