- Beth Israel Lahey Health (Charlestown, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues ... service and various information technology areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and support of PC's, printers,… more
- Marriott (Boston, MA)
- …**JOB SUMMARY** **Overview:** As a key member of the Service Desk Support organization, the Infrastructure Systems Analyst functions as a technical ... chat following department policy. + Creates and updates Help Desk incident or service tickets. + Ensures...Business Sponsors. + Performs all basic duties of an Analyst and serves as an escalation point for complex… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will ... be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are...from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track… more
- Robert Half Technology (Manchester, NH)
- …* Possess a minimum of three years of experience in a Help Desk Analyst role or similar. * Excellent customer service skills, with a proven ability to ... Description We are looking for a competent Help Desk Analyst II to join our...Manchester, New Hampshire. This role involves providing high-quality customer service and technical assistance to clients, with a focus… more
- Carrington (Boston, MA)
- …our amazing team and work remote, prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ... initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties… more
- Marriott (Boston, MA)
- …Completes projects or additional assignments as requested by the Support Manager. The Service Desk operates on a 24x7x365 basis and flexibility with schedule ... Management **JOB SUMMARY** As a member of the IT Service Delivery organization, the support analyst provides...inquiries per department policy + Creates and updates Help Desk incident or service tickets as defined… more
- BAE Systems (Hudson, NH)
- …and executing installation procedures & automation, application testing, troubleshooting, responding to service desk break/fix tickets and service requests, ... Description** BAE Systems has a job opening for an Engineering Tools Technical Support Analyst . As a key member of the Engineering Tools team, the support analyst… more
- Optiv (Boston, MA)
- …remote support of end-user assets. + Perform operational responsibilities of the Service Desk within agreed SLAs (Distribute reports, monitor activities, respond ... between days,_ _mids_ _, and nights._ The Sr. Threat Analyst will provide deep level analysis for client investigations...with our Technology Engineers, Architects, and Threat Analysts to service customers. **How you'll make an impact** + This… more
- Atrius Health (Newton, MA)
- …andmaintainsdatabases. * Troubleshoots problems and questions generated by users via Help Desk tickets or Customer Service Requests. * Prioritizes and implements ... SUMMARY Under general supervision, provideshighly complexfunctional and technical systems analyst support for Epic SuiteofApplications. Serves as a liaison between… more
- Cayuse Holdings (Boston, MA)
- …Cayuse. **Responsibilities** + Support and respond to incidents working with the the Service Desk and Desktop support teams + Oversee incident documentation, ... time to market. **Primary Focus** The ITSM Incident Response Analyst will have strong Service Now skills...a high energy IT environment working closely with IT Service Desk , and IT Operations support +… more
- Boston University (Boston, MA)
- …(IS&T) community. We are in search of an Operations Analyst I to join our Service Desk and Support Operations team. Service Desk staff serve as ... their time resolving incidents, fulfilling requests, and participating and/or leading service , platform, or project teams. This position will have the opportunity… more
- Cayuse Holdings (Boston, MA)
- …Respond to and resolve issues focusing on the Microsoft environment and AWS + Support Service Desk and other members of the Desktop support team + Document SOPs ... increased profitability and accelerated time to market. **Primary Focus** The Desktop Analyst Provide day-to-day operational service and support for defined… more
- Robert Half Technology (Boston, MA)
- …to support team operations * Work collaboratively with onsite team members and remote Service Desk Support team to resolve user issues * Manage and track ... We are in search of a dedicated Desktop Support Analyst to join our team in Boston, Massachusetts. This...manage multiple tasks and priorities simultaneously * Strong customer service orientation * Ability to work independently and take… more
- Jacobs (Boston, MA)
- …and succeed - today and into tomorrow._ Jacobs is seeking a financial analyst to conduct analysis of information affecting budgets, expenses, and other financial ... timely reports. Contributes to the efficiency and effectiveness of the department's service by offering suggestions and directing or participating as an active… more
- Marriott (Boston, MA)
- …N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support to properties using the ... and technical support to Business, PMS, and the Technical Service Desks clients 24X7. Acts as a functional technical...Agile Safe Certification + Leadership experience in a Help Desk environment with experience in supporting application or IT… more
- Robert Half Technology (Boston, MA)
- Description We are offering a contract employment opportunity for a Help Desk Analyst I in Boston, Massachusetts. This role primarily revolves around providing ... issues. * Using knowledge about operating systems to find solutions. * Offering service desk support to all end users. Requirements * Proficiency in 'About Time'… more
- Robert Half Technology (Boston, MA)
- Description We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, ... Manage Answering Inbound Calls, providing prompt and effective customer service . Requirements * Minimum of 2 years of experience...Minimum of 2 years of experience as a Help Desk Analyst or in a similar role.… more
- TEKsystems (Boston, MA)
- We are looking for a Desktop Support Analyst to provide technology assistance for a wide range of IT services to our colleagues, over the phone, remotely, and in ... and find ways to enhance efficiency and quality of service to our colleagues. You Are: Customer oriented -...opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals.… more