- Insight Global (Boston, MA)
- …and Requirements - 2 -4 year Technical Degree OR equivalent experience as a Service Desk Analyst (1- 2 years) - Proven expertise with positive customer ... law firm spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully...and then each field office has their own Level 2 Desktop techs. The firm is in the Top… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... Responds to user requests via phone and email. Escalates tier 2 and tier 3...+ Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position… more
- Beth Israel Lahey Health (Charlestown, MA)
- …affiliates. Using the Information Technology Service Management suite provided, this Tier 2 /3 in-person support position is responsible for all aspects of ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...critical. **Job Description:** Primary Responsibilities: 1. Responsible for Level 2 .5 or 3 support providing advanced support. Acts in… more
- Center For Health Information And Analysis (Boston, MA)
- …environment. + 5+ years of experience supporting Microsoft Operating Systems; preferably in a service desk environment with a help desk ticketing system and ... equipment problems for end users. + Analyze and resolve tier 1 and 2 issues and escalate...call queue. + Strong customer service focus, interpersonal skills and. time management skills. +… more
- Robert Half Technology (Chelsea, MA)
- …providers. * Assist in managing the IT ticket queue, which may involve troubleshooting and resolving tier 1 or 2 tickets and triaging level 2 /3 tickets. * ... Chelsea, Massachusetts. This role is centered around IT Help Desk and VOIP/Telephony Support, with elements of IT Asset...etc. * Demonstrate a positive attitude and strong customer service skills. Requirements * Minimum of 1 year of… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tasking to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation ... while supporting the Laboratory's enterprise classified networks with exemplary customer service . This individual will be responsible for the research and design… more
- Marriott (Boston, MA)
- …of hotel. . Participate in a weekly or daily stand up with hotel, based on service tier , to review priority tasks and/or upcoming events. . Develops and manages ... Rooms Controller is a **Remote Position** that completes front desk checklist tasks on behalf of a portfolio of...stays. . Review Arrivals Dashboard in GXP for today + 2 days and block reservations with special request codes.… more
- Marriott (Boston, MA)
- …of hotel. . Participate in a weekly or daily stand up with hotel, based on service tier , to review priority tasks and/or upcoming events. . Develops and manages ... Rooms Controller is a Remote Position that completes front desk checklist tasks on behalf of resort and large...stays. . Review Arrivals Dashboard in GXP for today + 2 days and block reservations with special request codes.… more